Selection of Traditional Finger Sandwiches, freshly baked in Banu kitchen every day served with Cornish clotted cream and strawberry jam, A Delicious Assortment of Homemade Cakes and Pastries. It is within easy walking distance of some of the most famous London museums and exclusive shops. I haven't stayed in a hotel this bad since I was just out of college and traveling on the cheap. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. I pressed him for what was wrong with the room and told Locks(!) The Park City Grand Plaza Kensington Hotel. It is this pending transaction that has delayed our opinion on social media or contacting the hotel. This place is an utter disgrace. The room had no tea or coffee, making facilities either, and the TV was quite temperamental. Gloucester Road and South Kensington tube stations are only a few minutes walk away from the hotel with easy access to the city and West End. On arrival, the receptionist was on the phone, did not stop the call and booked us in whilst still having their own phone call. This is the version of our website addressed to speakers of English in United Kingdom. I wouldn't be visiting again and will try an alternative, Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.I very much hope we will yet have the opportunity to welcome you back to the Cranley Hotel.Kind regards, This is the version of our website addressed to speakers of English in Australia. etc) would have been nice and quite definitely the offer to take people to their rooms and carry luggage - 3 flights of very steep stairs with a heavy bag made for a bit of a miserable arrival! Guests can enjoy a lounge during their stay. Once inside, I noticed that all upholstery on the bed and the chairs were stained, the carpet was stained, there was mold in the shower, and unclean sheets. Due area is very good. Dusty blinds and dirty carpets. Second Red Flag. The reception desk informed us we would have to speak to the manager, who was somehow never in the hotel. The only people attending this hotel should be the HSE as its an utter biohazard It hasnt been cleaned properly since approx 2020. The hotel refused to answer our calls or emails and I would expect nothing less than the Cranley to be shut down imminently, which is a shame considering its exterior decor and location. If you like, we'll notify you by email if this restaurant joins. It was boiling hot despite it being November with the window wide open. It's unclean, not as advertised, and management does not care to make it right. and received eye rolls. Please see our partners for more details. I sent my photos (attached to this review) and tried calling multiple times, with no answer. It is completely miss managed and the service and facilities are shocking, not worthy of one star if Im honest Still cannot get over that experience. He was talking on speakerphone and I could hear the woman asking for a refund after finding mold in her room. Our attentive staff will assist you anytime. 24 hour reception Our attentive staff will assist you anytime. Good food is a passion at the hotel and your Afternoon Tea will include a selection of finger sandwiches, cakes, scones with . Please see our partners for more details. I wanted to love the Cranley Hotel but I couldnt. It is completely miss managed and the service and facilities are shocking, not worthy of one star if Im honest Still cannot get over that experience. They help us and third parties to collect information on the use of the website, in order to carry out statistical analysis in order to improve the structure and content. This was disappointing. But the rooms are really small, the breakfast system suboptimal and breakfast as such is miserable. What are some of the property amenities at The Cranley Hotel? The location of the hotel is very good. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Valid Mon-Sun midday-2pm and 4pm-6pm. Eat and Drink: The afternoon tea features a tartlet filled with diced apple and passionfruit jam, topped with a chocolate disk and covered in a ganache dome which is infused with the Churchill Blend adding a subtle aftertaste of amaretto; a crme patisserie filled with vanilla savarin enriched with a homemade syrup infused with organic chamomile. Dear Guest,It fills me with great joy to learn that you chose to stay with us and I really hope that every member of my team was really nice and attentive.The Cranley is described as a traditional Mansion Hotel in London, our quirky and colorful yet classical English style boutique hotel is a popular choice with many international visitors, who appreciate the opulence of our dcor and intimacy of our building as you will see from the vast majority of Tripadvisor comments.Again, thank you for you fantastic review and we look forward to welcoming you in the not so distant future. The Guest rooms are very comfortable and its very good value for money. See all earlier reviews. Read our. On arrival, the receptionist was on the phone, did not stop the call and booked us in whilst still having their own phone call. Dear Guest,Thank you for posting a review to TripadvisorI am sorry that you did not enjoy our hotel. This all occurred in March 2023 -- three months and counting have passed and I have still not gotten a reply, let alone an apology or decision, from the hotel bosses. Our answer was ignored We also had to pay a deposit of 50 pounds and hope that it will really be returned. Closer to Gloucester Road. 209! There were also some hair on the bed when we arrived (ugh! Foodies can satisfy their appetites in Banu restaurant specialising in Persian cuisine. It is this pending transaction that has delayed our opinion on social media or contacting the hotel. Some of the more popular amenities offered include free wifi, a lounge, and room service. Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future. Use Code: WELCOME at checkout. I pressed him for what was wrong with the room and told Locks(!) English breakfast Enjoy an English breakfast served in your bedroom, the lobby or on the terrace. This place is an utter disgrace. Own or manage this property? Kindest regards. No Photos because we never got to see an actual room. Which languages are spoken by the staff at The Cranley Hotel? Keep up the good work - hopefully be back soon :). What are some restaurants close to The Cranley Hotel? Although some dishes have a contemporary twist, they are still all prepared and cooked using traditional methods. I was shown two more rooms, all with the same problems, and decided to leave. Banu has created a twist on authentic, Persian cuisine and made it more suitable for the health conscious. We tried to fill in the emailed feedback form and this was unable to be submitted online hence this email. The hotel was unclean, office rooms were open to be seen and unsightly. I didn't need to hear what the receptionist thought about her looks as she stared into the mirror in the lift. With some TLC and a little investment the Cranley could be a special hotel but for now its just a moderately priced place to stay that isnt bad. Please see our partners for more details. Glass of fizz is a glass of Prosecco. Many restaurants. 10 Bina Gardens South Kensington, Kensington and Chelsea, London SW5 0LA England, Lock in the lowest price from these sites, Substandard and overpriced central London Hotel, The location was ideal for an evening event at the Victoria and Albert Museum. We then had the unenviable task of hunting for a last minute room elsewhere and surprise surprise no refund! The hot tap in the basin didn't work. Necessary to remember certain user preferences. The day before I checked-in, a friend and I had been talking about hotels with character. They had the cheek to take my credit card details in case of 'any damage during my stay'. Which popular attractions are close to The Cranley Hotel? Facilities. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The shower ebbed and flowed in pressure and temperature depending on who else was using water in the building and the head didnt work so the water came out in a single jet that was either a torrent or a trickle. The breakfast provided is VERY basic. 5 min walk to the metro and then 15 min to westminster abbey. Do not believe the photos. was a very expensive overnight, poor experience and no breakfast despite having that on our booking. Shower over a bath exists but MUST BE BANNED! The persian lady is extremely nice and has opened a restaurant in the lobby, I really recommend as clients or as locals. This is a dump. My room was directly next to it and there was a massive stain in the carpet. We take great pride in our personalized service here at The Cranley and Im thrilled to learn that my staff did everything possible to make your stay a memorable one. In addition to this, the breakfast were never on time and just added to the frustration that on day 2 of the stay, just had gone over to be a resignated laugh. The Cranley Hotel is a small luxury boutique hotel perfectly situated in a quiet tree-lined street in the heart of Kensington and Chelsea. Are there any historical sites close to The Cranley Hotel? Lock in the lowest price from these sites. How this Hotel can be rated four stars is a mystery. When: Monday-Friday 3pm-6pm, Saturday and Sunday 3.30pm-6.30pm. Dear guest,Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel.Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us.We have been honoured to receive many comments from guests about the friendliness and genuine warmth of every member of my team and I'm sorry to note you did not have this same impression on this occasion.I very much hope we will yet have the opportunity to welcome you back to the Cranley.Kindest Regards. For more information you can read our cookies policy. See more questions & answers about this hotel from the Tripadvisor community. Breakfast-menu. More for CRANLEY HOTEL (OPERATOR) LIMITED (10053419) Officers; Persons with significant control; Filter officers Filter officers Current officers Officers: 2 officers / 1 resignation FIZIA, Paul Andre Correspondence address 1st Floor, Gallery Court, 28 Arcadia Avenue, London, United Kingdom, N3 2FG . The staff is very friendly, and the location is excellent. The 'service' is ridiculously poor, the rooms dirty and incredibly tired. I asked what was wrong and told maintenance and the maintenance man was travelling across London to get there. We were very surprised to need to leave a 50 deposit on my credit card on arrival despite paying happily in full on arrival. If you require menus for meetings, events or parties, please contact the Events Team on 0207 373 0123. The saloon in the hotel was beautiful, really quirky! There are more places to choose from in the, Frequently Asked Questions about The Cranley Hotel. I very much hope we will yet have the opportunity to welcome you back to the Cranley.Kind regards, We booked for 1 although they allowed us to arrive early. Payments made by partners impact the order of prices displayed. Around the corner a mini market. Afternoon Tea ~ 1.00pm - 4.00pm (Monday - Saturday) ~ 2.30pm - 4.30pm (Sunday) Served in The Old Hall and The Drawing Room Dinner ~ 6.00pm - 9.30pm (Monday - Sunday) Served in Chaloner's Restaurant and De Brus Bar & Grill To book a table please call the team on 01287 611500 The hotel operates a smart casual dress code. Well we had booked and fully paid through Algotels. The staff were slow and inefficient at reception and also lacked professionalism. Afternoon Tea. Cakes were standard could of been better we left after half a hour. Cakes were standard could of been better we left after half a hour. The hotel refused to answer our calls or emails and I would expect nothing less than the Cranley to be shut down imminently, which is a shame considering its exterior decor and location. We asked for a proper shower, not one over the bath. More, Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.I very much hope we will yet have the opportunity to welcome you back to the Cranley.Kind regards. See more questions & answers about this hotel from the Tripadvisor community. There is no better way to start your day than with our delicious full English breakfast and you could also enjoy a traditional afternoon tea in our beautiful Lobby or on the sunny terrace. No option of what tea you would like however this has been an option in most places I have afternoon tea. We went for an Afternoon Tea with some friends.Entering the Hotel,it felt like having been invited to a private home and having our Afternoon Tea in the front room.The sandwiches were fresh and tasty and we also had scones with cream and jam and cakes.There was a choice of Twining Teabags.More, Dear Guest, It gives me great pleasure to read this amazing review and hear your lovely kind words in regards to our hotel and your experience.I am also very pleased that you enjoyed our Afternoon Tea and found our service to be excellent.I look forward to passing your excellent feedback through to the team here and I look forward to welcoming you on your next visit to London.Kindest Regards, The hotel looks fab from the outside and the internet photos but the reality is that you get a pokey room, tiny bathroom, stained curtains overall shabby not 4 star.No welcome drink as promised very poor welcome, mini bar and snacks way overpriced it has all the feel of descending into fawlty towers I would not have been surprised to hear the name Basil shouted at some point.Overall disappointing, Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.I very much hope we will yet have the opportunity to welcome you back to the Cranley.Kindest regards. I asked what was wrong and told maintenance and the maintenance man was travelling across London to get there. Due area is very good. Nearby attractions include South Kensington (0.3 miles), The Drayton Arms Theatre (0.05 miles), and Grosvenor Casino Gloucester Road London (0.2 miles). A significant update is required for this hotel is required. The Cranley Hotel: Disappointing afternoon tea - See 1,419 traveller reviews, 1,350 candid photos, and great deals for The Cranley Hotel at Tripadvisor. My room was a decent size but the carpet had old stains as did the chairs. I didn't need to hear what the receptionist thought about her looks as she stared into the mirror in the lift. There were some "gooey" stains in the shower/bathtub and the maid had "forgotten" several beer bottle caps on the floor. Unfortunately we were told that there was no seating ready for us because they had an unexpected large party turn up, so the hotel manager asked if we could come back in an hour. 15% Off Your First Groupon! This is the version of our website addressed to speakers of English in United Kingdom. Enjoy an English breakfast served in your bedroom, the lobby or on the terrace. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I'd very soon discover the same issues. Someone could have a go under the Trades Descriptions Act, if they had the time. Language barriers are not a big thing in cities, and we understand the values of multicultural society, especially in hospitality. For more information you can read our cookies policy. The only people attending this hotel should be the HSE as its an utter biohazard It hasnt been cleaned properly since approx 2020. This is one of those hotels that's really straining to be upmarket with as many high-end bits and pieces crammed in as possible, from towelling robes packed into the wardrobe floor to a very eclectic furniture mix with lots of shouty fabric in the public spaces. It was booked well in advance and we arrived just before 3 which was when our afternoon tea was meant to start. We use first-party and third-party cookies for analytical purposes on the use of the web, personalize the content based on your preferences, and personalized advertising based on a profile from the collection of your browsing habits. But there is also something good to report! But they were waaaay out of their depth. Where: 160 Piccadilly, London W1J 9EB. To save at this property, all you have to do is sign in. It gives me great pleasure to know that you had a wonderful experience. I'm apparently not allowed to use profanities, which is a shame as it is hard to convey how appalling this establishment is. )In addition to this uncleanliness everything was also really worn. I wouldn't be visiting again and will try an alternative, Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.I very much hope we will yet have the opportunity to welcome you back to the Cranley Hotel.Kind regards, This is the version of our website addressed to speakers of English in United Kingdom. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. The room already had plenty of damage, many fixtures and fittings being broken. Customers can choose any cocktail from the menu for the cocktail option. We moved to another hotel and lost the entire booking fee. We went for an Afternoon Tea with some friends.Entering the Hotel,it felt like having been invited to a private home and having our Afternoon Tea in the front room.The sandwiches were fresh and tasty and we also had scones with cream and jam and cakes. The fascinating city of London offers you endless plans to enjoy. He wasnt sure depends on traffic. They help us and third parties to collect information on the use of the website, in order to carry out statistical analysis in order to improve the structure and content. Afternoon Tea - Friday, Saturday and Sunday - 12 pm to 4 pm. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. They took them to look at the room which obviously wasnt the one booked to see if ok. Now $119 (Was $257) on Tripadvisor: The Cranley Hotel, London. and Plumbing (apparently shower and toilet which doesnt leave much else). We mouthed ok(?) Convenient location, but that's it. OpenTable is part of Booking Holdings, the world leader in online travel and related services. Reservation required, contact by phone at, One voucher per order only. 10 Bina Gardens South Kensington, Kensington and Chelsea, London SW5 0LA England, Lock in the lowest price from these sites. I'm apparently not allowed to use profanities, which is a shame as it is hard to convey how appalling this establishment is. Expires 4 months after purchase. Were waiting for you! We then had the unenviable task of hunting for a last minute room elsewhere and surprise surprise no refund! What food & drink options are available at The Cranley Hotel? Located in a chic area, this lavish restaurant set against an enchanting backdrop and a cosy garden terrace. When we tried to enquire about our breakfast booking, there was a high level of confusion about my soya allergy and despite this being a legal requirement, no information was given. The room already had plenty of damage, many fixtures and fittings being broken. Unfortunately, this restaurant is not on the OpenTable booking network. I wanted to love the Cranley Hotel but I couldnt. The shower ebbed and flowed in pressure and temperature depending on who else was using water in the building and the head didnt work so the water came out in a single jet that was either a torrent or a trickle. lobby while the employee wrapped up a phone call. Bar timings - 12 pm to 10:30 pm. New York Hotels: London Hotels: London Townhouse Hotels: Number Sixteen. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. The water in the shower were really cold for the first 15 minutes, before the puny little water spray got a bit warmer. Dear guest,I was so pleased to read your excellent review on your recent stay here at The Cranley Hotel. I was told to email my complaint to the generic reservations email and call back from 12-2 on Mondays to talk to Vik, the manager, to resolve the issue. The breakfast provided is VERY basic. When I reported it to the receptionist he just wasn't bothered and said that he couldn't do anything about it. If you require menus for meetings, events or parties, please contact the Events Team on 0207 373 0123 If you're still hungry, add a few more sweet treats or break the budget with the full afternoon tea. This was the First Red Flag. I could see signs that someone had tried to paint a little bit, but I looked like the work had been done by a 4 year old kid, as nothing (probably) had been covered up and there also were paint stains on the carpet (everywhere) and on the furniture. The staff try hard, but I'm afraid the hospitality industry is beyond them. We would not recommend it. - See 1,396 traveller reviews, 1,273 candid photos, and great deals for The Cranley Hotel at Tripadvisor. It's trying very hard and it's perfectly fine on the whole - great location (a few mins from Gloucester Road), nice and really quiet for London (great night's sleep), clean and with a great, large and comfy bed - but the thing that would really have earnt its stars would have been a more charming service aspect. We were very surprised to need to leave a 50 deposit on my credit card on arrival despite paying happily in full on arrival. Well we had booked and fully paid through Algotels. Fridge defective. I wish I had not been taken in by the promo photos of (non existent?) The hot water tap at the sink was defective. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when.
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