The passes were $36.48 each and neither of them worked at the parking gate. BBB Business Profiles may not be reproduced for sales or promotional purposes. I can assure you that there was not an error in the app. This plate is very similar to the plate added earlier in the day, so we suspect one of them was entered in error. Since I did no other purchase that morning, this $8 had to be that.I called ParkMobile to explain the thing. Thank you for the opportunity to address your complaint. Frustrating. Please note, ParkMobile is the payment solution and does not own, operate, manage, or enforce parking areas and we don't issue tickets or violations. However, I have not spoken with anyone at PayPal. You should have already received an email from us providing further assistance. Why were we charged $46.00 for the exact same parking lot? Please respond back to the BBB if you are satisfied with this solution. Keeps logging out and wanting password info when I'm at beach. BBB Business Profiles are subject to change at any time. We would not need any of your personal information if you submit a statement. This limitation is an arbitrary rule that is predatory in nature and is an absolute scam. I bought parking tickets to a garage that wasn't shown as closed or not available, and when I got there the street and everything was closed. This is sketchy and wrong. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We do understand you had a frustrating experience, and we deeply regret that. Thank you for the opportunity to address your complaint. The customer service rep Michael said he would refund me the original reservation amount of $106 for my inconvenience on 10/23 on a recorded phone call but then Perla U. emailed me on 10/25/22 and said we would be happy to assist you with the additional funds you paid on site, however we do not own or operate this parking facility. Business Response Hi, I regret to learn that you were cited while using ParkMobile. If so please provide the full account details for the parking session. I will dispute this charge with my credit card company and contact my lawyer for predatory practices if this is not resolved asap. I clearly remember I entered credit car number, the 3-digit code and such, and did the usual confirmation. You have a few options to process your refund. My husband and I just finished chaperoning prom - we are teachers- and wanted to stop for dinner. Thanks! We conducted a search on social media and found several negative reviews related to ParkMobile. ARNOLD: Complaints about mobile home park companies ranged from sewage backups, water and power outages and, in some cases, aggressive eviction policies and unfair business practices. We appreciate you for giving us the opportunity to make this right for you. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. If there is anything we can do to help you when using the app in the future dont hesitate to reach out to us directly to request assistance. Please let the BBB know if you are satisfied, thanks! Please respond back to the BBB if you are satisfied with this solution. Any changes made to an account within our system would require login credentials, I strongly suspect that it could have been a pocket-dial, it takes several steps to make changes to an account and confirm these details. You will be receiving an email for further assistance; in which you can reply back to ** on that Support Ticket shortly. Do you have any more information you can share on with whom, where specifically, the amount, a withdrawal or any other information from an attendant that you can share to validate the cash payment. No contract for the sale of a mobile home, where the buyer and the seller intend the mobile . Not only is the app misleading, but to top it off I called to review the charges (one day my car was parked in two zones at the same time), and I was told that there were no supervisors available. It has been more than a week from the date they should have contacted me to have my account and my funds restored, but have not done either. They switched me to pro version and started charging me money, I had to change my Default credit card on file in the ParkMobile, LLC mobile app, Meterup is an app powered by ParkMobile for street parking in Philadelphia, Pa, Read full review of ParkMobile and 4 comments, I parked in the Park-Mobile parking deck (location 3232) on June 9; I initially paid for two (2) hours and went to Putt Shack, I received an email from ParkMobile on 5/26 saying that my debit card was charged $25.98, In May I learned through an identity protection service that my personal information had been found on the internet, On 07/02 I used the ParkMobile app to pay parking fees for 2hrs, I paid for parking and received a parking ticket anyway because the app is confusing and the payment was accidentally assigned to the wrong car/, Date: 04/09/2022 $46.00 The fee we paid ParkMobile was for event parking at the *** in ***, Parksmobile has service across all *** area, ParkMobile took $25 from me unknowingly to load into the wallet and when I cancelled the wallet and tried to get a refund for my money, I, On 9/18, I purchased a parking permit online through ParkMobile Reservations for $30, Hello There, My issue is with a company named ParkMobile, customer service contact information for ParkMobile. This app is not working properly and therefore resulting in costs to the user. Apple forces their app to use ApplePay. Business Response Hi, I deeply apologize for your recent dissatisfaction with the level of customer support you received while using ParkMobile. I called today 12/22, to follow up again and this person *** me an email that was apparently sent to me stating that they wouldn't refund me because their policy is no refunds. She let ** in after showing her the e-mail. After some investigation we can not locate a parking session for the date of 6/10/23 within your account associated with your name, email and phone number you have listed on this complaint letter. If there is anything we can do to help you when using the app in the future dont hesitate to reach out to us directly to request assistance. It's not like I bought parking and then couldn't make the game and now I want my money back. Total waste of money. Useless information. 1747347 is the dispute #. In looking into this company online I was dismayed to see so many people having had the exact same experience. I wish they would go bankrupt. Uninstalled app and reinstalled. They could have just done the right thing but instead, their chat person just pasted bull replies and then ended my chat. Find parking today! Will not accept the lot code (6 digits usually)2. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I am not talking. Hello,Thank you for the opportunity to address your complaint. For 3 months I have attempted to cancel the auto pay service but they continue to charge me. Email? I have no attempted on 3 separate occasions to cancel the recurring payment where the customer service rep has indicated that I will no longer be charged. There is no phone number to call this company and based on the long list of complaints here this company is prone to scamming consumers. Box 278690 They wrongfully charged me for parking two cars at the same place at the same time. Parksmobile has service across all *** area. I sincerely apologize for any inconvenience that you experienced with ParkMobile while using our system and waiting for a reply from us while we investigated your issue. How do I make hourly parking reservations? This is your access credential.". While we understand you have some concerns, the decision to offer ParkMobile and the policies, restrictions and enforcement operations that are in place were made and are handled by the City. If you failed to select "start parking" from the final confirmation screen, your parking session would not activate. Therefore, we are unable to refund any funds that we did not collect. Even though they did indeed collected $106. Thank you for using ParkMobile. I contacted ParkMobile by Chat. ParkMobile took $25 from me unknowingly to load into the wallet and when I cancelled the wallet and tried to get a refund for my money, I thought it would simply go back on the card they had taken it from but instead have to wait for them to submit a request for my refund from the state and then mail a check to my house within 90 days. You should have already received an email from us providing further assistance. Was told my request was being escalated. On July 2, 2022 I parked at a Park Mobile location in ***, **, Read full review of ParkMobile and 3 comments. Call Center Hours: 9am - 4pm M-F. E-mail: [email protected]. Thank you in advance for your reply. Please note that a connectivity issue does not necessarily indicate a poor signal. Additionally, the app's customer service has been unresponsive, making it hard for users to resolve their complaints. Come on, I sent you email on 4/4 and had not received a response email by 4/26. Why would the app credit me with a reciept if there was a problem after I put in my *** address. See details. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I have not got a response as of 4/25/2023.Just now I paid the $48 plus $3.95 service fee. We are happy to help! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your account was disabled due to unusual activity, and it is still under review. I have tried 3 times to get this to work.1. A month has passed and no updates or any contact has been made since Feb 25. The app never warns you that you are being double and/or triple charged to park. We do understand you had a frustrating experience, and we deeply regret that. Everytime I would go to select the other car that was not the default, it would go ahead and charge me for the default AND the other car that I am using on my account. Both plates and sessions were made on 4/8/23 as new vehicles onto the account. Once you submit more account information to where this issue took place we'd be happy to further investigate. There we are requesting either a receipt or a copy of your banking history with the Uber payment or a screenshot of the Uber transaction from your Uber app. Please feel free to submit a parking receipt or credit card statement by responding to this message with the file attached. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. (I'll cancel my account, at least.). We paid for parking from 4:00pm to 11:00pm. I told them to delete the canceled credit card on the back end. Complete scam to take peoples money. We value you as a ParkMobile customer! On July 2, 2022 I parked at a Park Mobile location in ***, . ParkMobile, you better refund me every single cent of my $24.75 that you said you were going to refund me, and I have that in writing. I paid for parking for 2 hours and noticed I typed in the wrong license plate for my rental car. That's all you need. There are some locations that *** not be able to accept or scan a code on a mobile device. We apologize for the delay. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please bring this entire page to the parking facility." You should have already received an email from ** providing further assistance. Many other reviews confirm this and i am confirming it aswell. Its a middle man - so if there is a problem, there is no one to complain to. Please respond to your Complaintsboard.com complaint to advise them if you are satisfied with this response. We don't have the access or ability to reverse or cancel transactions or to refund the fees the parking operator has collected. I had to have them cancel my account since I do not use Apple Pay and it would have been rejected next time I parked. I called twice back-to-back to hear the automated readout to be sure I heard it clearly. I was contacted by email on Feb 25, 2022 by a Senior Director named ***. Business Response Thank you for contacting us through the Complaintsboard.com complaint process, and I apologize that you have not yet been assisted. To resolve this issue for me I would like for ParkMobile to no only return my paid parking fees but also reimburse me the $37 I have to pay to ATL for a citation I would not have received it I had NOT used your product. How do I make event parking reservations? Enforcement & Penalties. In other words Im being punished in the tune of $36.00 for a $12.25 parking fee for being proactive & not wanting to get a parking ticket. While we are very empathetic to situations that *** arise, we do our very best to clearly state to each customer that your purchase is non-refundable and non-transferable upon submitting the order. Hello There, My issue is with a company named ParkMobile. We state in the order process that access to a printer is required to purchase a parking permit, as well as prior to hitting the submit button in the order process. My first stop is Germany - 6 days; followed by Netherlands - 5 days and finally Italy - 9 days. So I have no evidence that I made (or attempted to make) payment. Then the ParkMobile so-called "App" did not record any of the preceding payment actions!I emailed ParkMobile that evening (4/4/2023) with an account of all these details. The Grateful Dead spinoff band kicked off the concert Friday night at Oracle Park. I would like my money back please! Zone number was ***** space number 17 and time ****pm. Anyone can write a Trustpilot review. Please respond back to the BBB if you are satisfied with this solution. This is an amazingly poor app. They are not well managed company yet and is a big hassle for customers to park. We assure you that your account has been cancelled as requested. Issue #1 - When I log in to my online account I do not see any charges to my account. RCW 59.20, Manufactured/Mobile Home Landlord Tenant Act. What this means is the hourly rate of the session will increase as the amount of hours you choose increases. Please feel free to submit a parking receipt or credit card statement by responding to this message with the file attached. He refused to let me speak to a manager. The Data Breach Per the lawsuit, ParkMobile, which holds itself out as "the leading provider of parking solutions in the U.S.," announced on March 26, 2021 that it had become aware of a cybersecurity incident "linked to a vulnerability in a third-party software" used by the company. Information provided by various external sources. The primary license plate number on the account is the default when starting parking sessions, and other license plate numbers on the account can be selected before starting the sessions. Downloaded the app, put in my credit card, and thought all was well. Now everytime I speak with a agent about my issue, they give me the run around and saying that a specialist will be contacting. Scam. I got stuck in a parking garage in Chicago on 10/23 because ParkMobile claimed that the garage had in and out privileges but it did not. Paid a fee to park via ParkMobile app, received a ticket anyways. Has anyone camped at this site or nearby- any information would be very helpful. Secondly, when my 2 hours was 4 minutes from expiring, I tried to pay to extend the time and was charged $10.35 a second time and it still expired in 4 minutes, so I was double charged for the same session. I regret to learn that you were issued a parking penalty after using the ParkMobile app. I want and wanted to cancel this recurring payment however a couple of issue have arisen that have lead me to now be charged $20 per month the last 5 months despite numerous attempts to cancel it. Business Pay. They switched me to pro version and started charging me money. I have NEVER paid $12.00 for a Maryland toll. Download the ParkNYC app from the App Store or Google Play. Make sure you click Allow or Grant Permission if your browser asks for your location. Last, we can issue your refund via check. There is nothing in the user interface to make one believe otherwise. I contacted support at the company and the person I communicated with said that they didn't have any recent active charges for me. I returned 45 minutes later to find a $45 parking ticket that listed the exact spot I had paid for. Read More Complaint Closing Statistics 0 complaints against Greenlawn Mobile Home Park closed in last 3 years. We pulled up the Park Mobile app and thought we had paid for parking, but when the window closed there was an error. Claim your profile to access Trustpilots free business tools and connect with customers. In response, we immediately launched an investigation with the assistance of . However, the customer can use the parking session receipt as proof of payment and request a refund of the amount paid for the parking boot removal. I just called again today (05/28) to see what the status was, and the rep said there wasn't one. A support ticket has been sent to your email. Thank you for using ParkMobile, and for taking the time to tell us of your experience while using our services. It goes against our guidelines to offer incentives for reviews. I have attached proof with photos. They are blaming me, saying I made the change which I did not. Enforcement officers will not be able to view your payment until you reach that screen. I got to my car and there was a parking ticket; I reached out to Park-Mobile within ten (10) days regarding the matter and was denied my dispute for none payment even though I did pay. Thank you for your patience, and for making us aware of what occurred. I am now convinced they want to hold my card and car information for something more malicious and I want nothing more but for them to be honest to consumers and better about their customer service. He stated, "Thank you for reaching out to us regarding your account cancellation, and we apologize for any delay. Did you perhaps pay for a parking session with a different account? Furthermore, BEWARE cause this company leaked all my email addresses and phone numbers to the dark web. I purchased tickets for the Chris Stapleton Concert in Atlanta I had never been to this stadium. Please black out any information you'd prefer us not to see, and we'll follow up with you again as soon as possible. You would just need to provide your full name and mailing address details. However, we are happy to look into this matter for you. The MHPHOA is a grass roots movement who are passionately dedicated to the preservation and protection of mobile home owner's rights in Kort & Scott Financial Group (KSFG) owned and Sierra Corporate Management (SCM) managed mobile home parks in the State of California. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Save Time With Reserved Parking. A few days went by and I still had not received a refund or email stating anything about the refund, so I called back. East Rutherford, NJ (American Dream)- Zone numbers range from 89101-89103. . I don't understand how ParkMobile cannot see in their computer system that the ** Codes were not processed or used. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. There was a $8 transaction (is it call "authorized" or "pending" or else, no sure) by some " Garage ", not "ParkMobile". Specialties: We're a 5-star Google rated stress-free groomer in a spacious minibus! Please note, typically cancellation requests doesn't take long for us to to process so we appreciate your patience while we actively worked towards a resolution for the delay. There is no way to conveniently report this compromise on the ParkMobile website. Attorney General's Office. Your app, as a payment app, does not record payment transactions? The rep said the best thing he could do was put in a ticket and that they would email me back 24 business hours later and it is now 05/28. Cincinnati, OH (Allpro Parking Gated Facility) - Parkmobile Info. While we understand you have some concerns, the decision to offer ParkMobile and the policies, restrictions and enforcement operations that are in place were made and are handled by the City.ParkMobile is a parking payment solution chosen by the City and unfortunately,we do not own, operate, manage, or enforce parking areas nor management of onsite parking. I parked my car using Parkmobile and paid for an hour. I followed the directions on the sign. We do not issue parking penalties and we cannot review or remove them . The business stated they processed the refund on May 23, ********************************* 2 to 3 business days, however a week later and no refund. April/May/June/July/August. I went to the meter and saw no sign of my session. When I used the ParkMobile app to park my car, it double charged me. We were unwilling to pay additional parking fee in addition to the $46.00 we had already paid. I arrived at a Sports Complex, and there were park mobile signs all over the place. By Mail. Upon arrival at the garage the code provided would scan but not open the gate. Zone durations are coded in our system in accordance with instruction from the parking operator. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) A woman answers saying "all of our supervisors are in a meeting, I can't forward the call to a voicemail and I can't cancel it." Nope- Thank god there is literally no way to contact this worthless scam of a company. We pride ourselves on providing outstanding customer service and I am disappointed that we didn't meet your expectations. Please reply there with your preferred refund payment method for the $51.95 and we'll be happy to process your refund request. This receipt would include the parking session details, license plate number, date, time and other important details that can help us locate the account. Business Response Hi, I regret to learn that you were cited while using ParkMobile. I then get put on hold. I used my park mobile app to pay for 2 hours in a parking lot in ***. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. On you specific e ticket at the top it states, "This is your parking permit. The picture I attached below is where your app took us vs where we actually parked. The installation, inspection, and maintenance or alteration of manufactured homes, mobilehome accessory structures, and park grounds. Please look into this, it doesn't seem like everything is on the up and up. On Jan 22, I FINALLY got a response from Brian, listed as a Supervisor of Member services. $100. If you were to experience a connectivity issue, you would not be directed to the active parking screen after selecting the option to start parking. This obligated me to download the app ParkMobile. After 2.5 weeks of being told to "wait" they have yet to delete my account that has my card/car information. Enforcement & Penalties. The ParkMobile app charges $1 an hour for unlimited hours, plus a 35-cent fee for each transaction. It is not fair to pay for the same thing twice while recieving only one service. We apologize for the delay in this response and that we weren't able to assist you in a timely manner. She assured me that a refund was issued to me. Since then I contacted ParkMobile three different times about a refund. More reasons than one to love Park+. It requires all of your personal information and car info. Thank you for the opportunity to address this experience. You should have already received an email from us providing an update to your cancellation. Thank you for bringing this issue to our attention while we further investigated. I have multiple vehicles/plate numbers in the app and didn't realize that I paid for 2 hours of parking on the wrong car, so I ended up receiving a ticket even though I paid for parking. I have paid for parking with the same license plate/vehicle for months and all the sudden it made up some new tag number that I paid for and got a ticket with my actual plate number. Note that complaint text that is displayed might not represent all complaints filed with BBB. SAFETY NOTICE: ComplaintsBoard has analyzed ParkMobile and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%. ParkMobile as a website that uses an external review system. ParkMobile is merely a pass-through and tracking functionality for your parking fees; they go directly to the parking operator for your area. The math is the same, and therefore my confusion. Thank you in advance for your reply. It was really hard to register and even more difficult to pay - it took me about 15 minutes to complete the process, not exactly convenient and I would have never parked in that parking lot if I knew it would take that long. We are currently working on completing your request, and will notify you when your cancellation/deletion request has been completed. Parkmobile.io regularly updates its policies to reflect changes in laws, regulations. The app's payment processing system is also failing, resulting in double charges and unauthorized transactions. ParkMobile contacted me and resolved the issue. I have attached a screenshot of my account info here. Users are experiencing issues with app navigation, resulting in improper location selection, incorrect zone codes, and overcharged fees for parking. Some of the more common reasons for receiving a citation include license plate discrepancies, zone number discrepancies, and violations which are unrelated to your parking payment. On 4/4/2023, I arrived at zone *****, space 249 in ********, **, around 10:00am. e do understand you had a frustrating experience, and we deeply regret that. And of course, the app immediately started spamming me with "offers". My park mobile account was opened with my apple ID which is linked to my email ID. (Indeed I just received a larger number in the mail which was sent before they saw my payment.) We advise that the customer change the primary plate on the account to the newly added one, if that is the one that will be used most often. Date: 04/09/2022 $46.00 The fee we paid ParkMobile was for event parking at the *** in ***. ParkMobile earns 100% level of Trustworthiness. I request ParkMobile to refund me $51.95. They wanted to see the receipt for the cash payment when the parking garage attendant did not give one. However, the app is unable to start multiple sessions on different license plate numbers without customer input. Submit Support Ticket Address: 1100 Spring Street NW Atlanta, GA 30309 Telephone 770.818.9036 Then the guy told me he would process the refund. Hammersmith and Fulham Council recently ended their contract with ParkMobile, my account had credit on it so I emailed ParkMobile to get this refunded. I used the Chat feature and was informed they cant do anything about it because they dont own the parking lot. We'll guide you through the process. We can process your payment with PayPal (if you have an account), we would only need you to provide the email address associated with your PayPal account. At the top of your Chrome or Firefox window, near the web address, click the green lock. Street Pay. They complied, but the Default changed to Apple Pay. To ensure a timely response, review the options below and choose the one that best describes the nature of your request. I reached out to customer service and they claim I agreed to this. Please begin by refreshing the page to see if your location populates the Near field. We found clear and detailed contact information for ParkMobile. You should see the refund back to the card used for purchase within 3-5 business days. Their company automatic message states not to share card by default. This app is crap. I regret to learn the details of your recent parking experience. We were then charged $75 even after we opened the error window. Hello,Thank you for contacting ParkMobile and taking the time to follow up with us regarding your recent experience! Parking transactions can't be adjusted once started, as no parking operator allows us to have that functionality. Answered: Hello Fellow Travelers, I'll be visiting Europe next week. (Vehicle Sign / Card) I received a parking ticket or violation after I paid. Two days after the hacked personal data was found on the internet I began receiving lewd texts sent to my personal phone - advertising prostitution in very graphic terms.