Southwest Connection Improvement Program Begins Saturday, 7/22 Saturday, 8/26, Southeastern Pennsylvania Transportation Authority, Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. Edit: Thanks everyone, I'll give it a try later. To advertise with us click here. The three institutions will purchase over 15,600 monthly passes for $140 each and distribute them to employees in . The office of Senator Steve Santarsiero in Newtown, Bucks County can help! TDD/TTY: (215) 580-7853. Want a digest of WHYYs programs, events & stories? Go to your Bus stop or station/loop. Introducing SEPTA Key - A new way to pay. The new system will feature an open architecture design to allow the transit agency to make changes more nimbly and adapt to technologies, SEPTA officials say. [25][26] Starting January 1, 2021, SEPTA Key cards were no longer accepted on DART First State buses because the fareboxes cannot read the card to confirm the purchase of a TrailPass and due to widespread fraudulent use. Routes are designed to connect at nearby intersections; along with terminals, loops, and transportation centers. Photo by Jared Brey. Yield designated seats to Disabled Riders. The SEPTA Key card is a smart card that is used for automated fare collection on the SEPTA public transportation network in the Philadelphia metropolitan area. Your school administrator will provide additional information as needed. We have expanded the number of locations where you can purchase a SEPTA Key card to include Regional Rail Station Ticket Offices! With each extension - SEPTA strongly encouraged cardholders to take advantage of the additional time to renew their card to avoid expiration and any service interruption. The fare is $2 per ride; your first transfer is free, $1 for your next transfer if you have a SEPTA Key card. [30], By 2013, the project was said to be a few months behind schedule, with SEPTA's Chief Officer of New Payment Technology John McGee stating "That ball of steam isn't as large as we'd like, but we're still moving along." On buses, trolley routes, and the Norristown High Speed Line; the validator is mounted to the vehicle farebox. But rest assured, there are no fees to use your SEPTA Key card for SEPTA Travel. Colleges participating in the SEPTA Key University Pass program include University of Pennsylvania, Temple University, Drexel University, University of the Arts, and University of the Sciences. SEPTA also issued masks to all frontline employees. All colleges and universities in the SEPTA service region are welcome to enroll. At the time, the card was essentially limited to holding passes for the citys subways, buses, and trolleys, with no Regional Rail functionality. 1234 Market Street SEPTA is replacing their iconic Tokens with the all new SEPTA Key. Reminder: Shortly after the renewal application is submitted via the legislative weblink - the current card will be deactivated while the new card is being processed and mailed out. [4] As of June 1, 2017, weekly and monthly TransPasses (for urban transit, distinct from the TrailPasses for SEPTA Regional Rail) were no longer available in the old format, and users of those passes had to have a Key Card. This does not impact cards expiring in 2024 and beyond. If you have previously had a replacement card the second replacement is $25. SEPTA is reminding SEPTA Key Senior Fare Card holders that expirations are resuming in 2023. Riders tap on at the turnstile or platform validator to open their trip before boarding the train and tap off at the turnstile or platform validator to close their trip after exiting the train. WHYY is your source for fact-based, in-depth journalism and information. The cost of a card is $4.95, and you will need to have a minimum dollar amount loaded. Or at an External Retail Location. Introducing Key Cards - A new way to pay Skip to content. Grab your SEPTA Key (Don't have one? [5] However, the sale of weekly TransPass at third-party locations continued until July 30th, 2018. Riders simply wave their card near a red fare validator pad. How can people find out if they qualify. It can be used throughout SEPTA's transit system (bus, trolley, subway, high speed line), and on Regional Rail.[2]. The cost of the card is $4.95, and it may be purchased at a number of locations. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: 1 . SEPTA has continued service on a reduced schedule for essential workers. In both cases, youll have to pay $4.95 for the new card, but as long as you register it within 30 days at SEPTAs fancy new website, youll get the money transferred back. First things first. For those who dont have any issues loading their travel wallet through the app, the minimum is $5. The tokens are quickly becoming relics and the early adoption phase for SEPTA Key is now a thing of the past. You will receive a replacement. This feature allows for occasional riders to buy passes for all modes of rapid transit (except Regional Rail) from a smartphone that can be scanned as a ticket via QR code. There are two ways you can purchase your key card. If you do not already have a Key Card, there are a few ways to obtain one: Keep phone calls brief, talk in a low voice, don't use the speaker, mute the ringer. Theyve been canned.). Students may apply online through the SEPTA Key site. Registered Key Cards have balance protection. And SEPTAs paratransit service for disabled individuals doesnt have full card functionality yet, either. Our Customer Service Department is here to respond to any question or concern you may have about your SEPTA experience. [31], By 2019, total cost of the primary contract was $192.5 million, about $70 million more than planned. Speed everyone's journey - exit by the center doors. Starting Thursday, SEPTA will operate on a Lifeline Service Schedule with limited lines and routes. Philadelphia, PA 19107 Similar to a debit card issued by a bank, each Key card has a personalized 16 digit account number. Download the SEPTA App for schedules, maps, TransitView, and more! Newtown Office. By using the pass, student rider fares are discounted approximately 10 percent. SEPTA works with the various Southeastern Pennsylvania school districts to help students eligible for transportation. [23] The SEPTA Key University Pass is a discount transit pass for college students at participating colleges. First things first. On the Broad Street Line and the Market-Frankford Line, the validators are located on the turnstiles that access the boarding area. Ways to Pay SEPTA Key: the Easy Way to Pay SEPTA Key is a reloadable, contactless chip card with a host of options for seamless travel. and our See that 07/19 on the card? Bus Routes serve a number of neighborhoods and even more destinations throughout our region. Check with your legislators office for times and requirements. Through program, SEPTA offers a discounted monthly or semester-based pass (fall and spring). Download the SEPTA App from the Apple Store, Download the Transit Watch App from the Apple Store, Card Replacements & Student Rail Upgrades. The cost of the card is $4.95, and it may be purchased at a number of locations. [33], In December 2022, SEPTA released a public beta of SEPTA Key Tix after a months-long closed trial. Quick Trips can also be used on Regional Rail's Airport Line on trips originating from the Philadelphia International Airport; they can be purchased from machines located on the platforms. Fast-forward: Julys just over a month away and, well, the system still isnt there quite yet. This is a quick video to show you how easy it is to purchase and use the new SEPTA Key. If you're a scraper, please click the link below :-) [6] The sale of monthly TransPasses at third-party locations also ended in July 2018. June 28, 2021 A customer holds up a SEPTA Key card. Phone: (215) 580-7800 Anyone seeking refunds for unused passes on their key cards or monthly regional rail permits should review SEPTA's credit policy for transportation passes or call the SEPTA Key Customer. Quick Trips are also used at the Regional Rail stations in Center City Philadelphia; riders arriving in Center City Philadelphia buy a Quick Trip before exiting the station turnstiles while riders departing Center City Philadelphia buy a Quick Trip before entering the station turnstiles. Theres more work to be done beyond Regional Rail. All rights reserved. In order to receive a replacement Key Card, you will need to write your name, address, telephone number, and Date of Birth on a note and mail in with a check or money order to: SEPTA PO Box 824833 Philadelphia, Pa 19182-4833 The cost of a first-time replacement card is $5. Download the SEPTA App from the Apple Store, Download the Transit Watch App from the Apple Store, SEPTA Procedural Guide ComPass Program (PDF), SEPTA Procedural Guide Acknowledgement (PDF). (function() {var phplive_e_1497314496 = document.createElement("script"); phplive_e_1497314496.type = "text/javascript"; phplive_e_1497314496.async = true; phplive_e_1497314496.src = "https://customerservice.septa.org/chat/js/phplive_v2.js.php?v=0|1497314496|2|"; document.getElementById("phplive_btn_1497314496").appendChild( phplive_e_1497314496 );})(); Copyright 2023 SEPTA. No problem. Stay on the curb until the bus pulls away. SEPTA is ultimately planning to link its parking lots outside certain suburban stations to SEPTA Key, so if you need a place to stash your car on the way into the city, you'll be able to. Southwest Connection Improvement Program Begins Saturday, 7/22 Saturday, 8/26, Southeastern Pennsylvania Transportation Authority, Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties, 1234 Market Street 2. How to Obtain a Key Card: To enroll in the SEPTA Key Advantage Program, you must have and register a SEPTA Key Card. Strollers & shopping carts may need to be folded depending on conditions (except wheelchair strollers). TDD/TTY: (215) 580-7853. As soon as you get your Key Card, go to www.septakey.org or contact the SEPTA Key Call Center, set up an account, and your Key Card. Septa has 3 websites to explain Septa Key and they all fucking suck. Riders can open the app and press the Key icon on the top right corner and log in to their Travel Wallet account from just about anywhere in the city. The pass is good for up 960 rides taken over the course of the semester. For those who dont have any issues loading their travel wallet through the app, the minimum is $5. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: 1-844-568-8810 6:00 a.m. - 8:00 p.m. | Monday through Friday . Big news! Free SEPTA Key Passes are being offered in collaboration with Penn Medicine, Drexel University, and Wawa to University City employees. But it comes with a catch: You can still only use SEPTA Key on Regional Rail if youve got a weekly or monthly TrailPass. Note: You'll receive your card on the spot if you come to SEPTA Headquarters. The SEPTA Key Student Fare Card program provides K-12 students with a SEPTA Key card that can be used for up to 8 trips per school day. - Are there any fees associated with the SEPTA Key Card? Our goal is to bring everything customers need into one convenient app, Knueppel, SEPTA general manager said. [34] The fares for SEPTA Key Tix are the same those on the SEPTA Key, which is at a discount to cash prices. SEPTA operates over 120 Bus Routes with most routes in the City of Philadelphia proper. Click here for more info! As SEPTA continues to urge all non-essential workers to stay off mass transit amid the coronavirus pandemic, riders have a way to get refunds for unused key card passes. Its how we live. Phone Live Chat Web Form Social Media Option 1: Purchase at a Kiosk and load the minimum $1 plus the $4.95 cost of the . No smartphone? The Instant Plus Card has additional capabilities of cash reload and ATM withdrawals. [27], In 2007, SEPTA announced a plan to award a contract for an updated fare payment system by the end of the year. Routes running 24 hours a day are known as Night Owl Bus Routes. At the time, it was estimated the project would take about three years and cost approximately $100 million, based on the implementation of similar fare payment systems in other cities. SEPTA generally employs lettered, one and two-digit route numbering for its City Division routes, 90-series and 100-series routes for its Suburban Division routes, 200-series routes for its Regional Rail connector routes (Routes 201, 204, 205 and 206 in Montgomery & Chester Counties), 300-series routes for other specialized or third-party contract routes, and 400-series routes for limited service buses to schools within Philadelphia. Loading failed. 1. Learn About the Ways to Pay SEPTA Fares Key Card Travel Wallet Key Card Passes Quick-Trip Cards Cash Compare Your Options Fare Pricing Transit Regional Rail Airport Line CCT Connect Fares for Children Pass Programs Partner Programs Commuter Passes Senior Fare Card Student Fare Card Shared-Ride and Paratransit SEPTA Key It's embarrassing I still don't understand how you get the card in the first place. Paper tickets and passes were used on Regional Rail. See our copyright and trademark notices. WHYY offers a voice to those not heard, a platform to share everyones stories, a foundation to empower early and lifelong learners and a trusted space for unbiased news. 2)SEPTA HeadquartersIn person, same day card renewal at SEPTA Headquarters: 1234 Market Street, Philadelphia, PA 19107. Credit: Roger Ge Penn Medicine, Drexel University, and Wawa are offering free SEPTA Key cards to employees that will be available starting May 1.. Appointments can be made two ways: Appointments will be in the lower lobby ofSEPTA Headquarters, 1234 Market Street. As a nonprofit organization, we rely on financial support from readers like you. About SEPTA Key; Partner Programs; Help & Info; Mastercard Prepaid . Applications and Renewals Appointments are strongly encouraged to obtain and renew SEPTA Senior Fare Cards. Appointments* can be scheduled. It is strongly encouraged to schedule an appointment in advance! The documents below must be completed by a representative of the university as part of the enrollment process. (Danya Henninger/Billy Penn) SEPTA is planning to roll out SEPTA Key 2.0. - What if I forget my PIN? If you opt to visit your legislator, it could take up to four (4) weeks to receive your card via mail. If you're 65+, you want to get a SEPTA Key Senior ID Card. [14] On October 1, SEPTA expanded the program to include select Zone 3 stations for Monthly and Weekly TrailPass holders. Unlike the older paper passes, SEPTA Key imposes a limit on how many trips a rider can take on a pass (56 for a weekly pass, 240 for a monthly pass, 8 for a One Day Convenience Pass, and 10 for a One Day Independence Pass). By phone: call (215) 580-7145 and press 6. Students may apply online through the SEPTA Key site. (Passenger etiquette tip: Let people off before getting on.). Still, the whole premise behind SEPTA Key was that it would be the One True Payment System, but as of April, only about 2,000 of the 63,000 Regional Rail riders were actually using the cards. Southwest Connection Improvement Program Begins Saturday, 7/22 Saturday, 8/26, Southeastern Pennsylvania Transportation Authority, Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. You can access your autoload settings here. Learn how to ride other SEPTA transit vehicles. For more information, please see our All rights reserved. All rights reserved. The card may be registered by creating an account on the SEPTA Key site. SEPTA is ultimately planning to link its parking lots outside certain suburban stations to SEPTA Key, so if you need a place to stash your car on the way into the city, youll be able to simply tap the card at a detector in the lot. Walk-ins are not guaranteed same-day service. But for those who want to add less than that can do so at the kiosk, where the minimum is $1. - How do I check the balance of my SEPTA Key Card? SEPTA provides a 5-percent discount that must be matched by the college or university. See our copyright and trademark notices. Appointment times are between 8 am and 5 pm weekdays. In-depth, original reporting on housing, transportation, and development. 3. SEPTA says that wont be happening here. - What is a SEPTA Key Card? Log into the SEPTA Key site, hotlist your old card, purchase a new card, register it to your current Key Card account, and you can complete a card-to-card transfer. SEPTA says there is no firm date yet of when that will go into effect. However, I was stalled when I tried to add $5 to my travel wallet and a pop-up reading Purchase Product Failed halted the process. Student fares are available to all school districts within the SEPTA service area. The information is for the academic year only and does not apply to students attending summer programs. SEPTA Key card Purchasing Process . Many cardholders have taken advantage of the additional time to renew their cards but we anticipate that with cards now expiring at the end of each month, you may see an uptick in appointments and an increase in wait times. In any case, when you get your new SEPTA Key, youll have another three years before you have to do this dance yet again. If the card is ever lost, stolen or damaged, the fare or monies on the card can be transferred onto a new card. Apparently, the only reason theres an expiration date on SEPTA Key is that it was required to allow Mastercard functionality. You can access your autoload settings here. Suite 201. Before the Key System, SEPTA's fare collection was almost entirely manual. The system also has a Quick Trip feature allowing a single fare for the Broad Street Line or the Market-Frankford Line to be purchased from a Key vending machine. Cards can be upgraded to be used on Regional Rail. A customer holds up a SEPTA Key card. SEPTA also advised any riders who use autoload to turn it off if their upcoming travel needs are uncertain. How do I get a septa key card? SEPTA beta-tested the new feature earlier this summer and deemed it a success, though some bugs still need to be worked out. Big Change (Sort of) at Iconic Philly Cannoli Shop Termini Bros. Why Philly Needs to Close More Streets to Car Traffic, Beyoncs Renaissance World Tour Is the Spiritual Revival America Needs Right Now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.