Discover the intersection of academia and innovation at Rice University, one of the most prestigious schools in the country. We applaud your mother from sharing such a marvelous gift and we were happy to play a small role in curating such a wonderful retreat. A flat-screen TV with premium cable channels is featured in the guest rooms at Royal Sonesta Hotel Houston. The Royal Sonesta Houston Galleria has been honored with the following awards and recognitions: AAA Inspector's Best of Housekeeping Award 2021 and 2020, TripAdvisor Traveler Choice "Best of the Best" Award 2021, Convention South 2021 Readers Choice Award Winner, Sharecare Health Security VERIFIED with Forbes Travel Guide. We again apologize for any misunderstandings, and we wish your daughter a very speedy recovery, and perhaps a future visit in Houston which can be fully enjoyed. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Dear megastorieslah, Rodeo season is one of our favorite times of the year and we are thrilled to read that you felt so at home while joining us in the Houston Galleria. Yes, our Houston hotel features an outdoor swimming pool. WiFi and an outdoor swimming then when we get there they say your reservation was for yesterday i said yes and they said did you call to tell us you'd be late and i said i sure did. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. We appreciate the kind words on our ample rooms, and we hope our Sonesta beds provided a great nights sleep.We are in receipt of your comments regarding your delayed arrival, and we wish to extend our apologies for the missed internal communications. Find out what food and drink options you could be enjoying at this property. 502 out of 1004 reviews" ", Rating 8 - Good. Expedia, Inc. is not responsible for content on external Web sites. The staff was rude and argumentative. Warm regards,Royal Sonesta Houston, Dear Brandon,Greetings to you and yours and thank you for sharing your review. Please see our partners for more details. Everything was fine. More This will be collected by credit card. Champions is comprised of seven flexible rooms offering two spaces with over 1,500 square feet each plus four additional venues ranging from more than 600 to 1,800 square feet. Warm regards,Royal Sonesta Houston, Dear Michael,We thank you for choosing to spend your time with us and we appreciate your review. They all were phenomenal and made my special day extremely special. totally fine i was expecting that anyway but was very rude about it. Thank you, Ed, the catering staff, the chefs, the bartenders, and the bell staff. The Royal Sonesta Houston Galleria offers the following activities/services (charges may apply): What are the check-in and check-out times at The Royal Sonesta Houston Galleria? Does The Royal Sonesta Houston Galleria offer any business services? Key Facts. This property is making considerable investments and efforts toward becoming more sustainable. Until then.Kind regards,Royal Sonesta Houston, Greetings Jose,We thank you for joining us and for sharing your review. We know this misunderstanding resulted in your welcome falling short of expectation. Address 2222 West Loop South Houston, TX 77027 Phone 1 713-627-7600 Fax 1 713-961-3327 The Royal Sonesta Houston Galleria is home to the following dining venues. Safe was not working. Shower curtain was gross. While our housekeeping team is often noted for their attention to detail it is evident we fell short in providing you that impression and we extend our sincerest of apologies for the inconsistencies. We further regret that your room had not been serviced by the time you returned and we will be researching with our team how this was missed so that this oversight is not repeated again.We thank you once more for sharing your review and we hope to one day win your heart with a more cherished Galleria retreat. We trust our team offered optional solutions, including a change in rooms and we regret if those offers fell short in illustrating our desire to make things right. We apologize once more for any inconvenience, and we thank you for shining a light on the efforts provided by our detailed Housekeeping team. Find local flavors and exceptional dishes right at your fingertips. Use air filters with a minimum efficiency reporting value. You can walk to quite a few shops and restaurants, including the galleria shopping center. Yes, The Royal Sonesta Houston Galleria offers an airport shuttle for guests. The Royal Sonesta Houston Galleria is the perfect venue for conferences, training sessions, meetings, and events of all sizes. Settle into one of the 485 beautifully appointed guest rooms and suites, sip at Axis Lounge, or eat at ARA restaurant, TableOne chef's table, or Launch for meals on the go. Respect the privacy of others. We hope youll turn to us when next visiting the Galleria and we thank you once more for awarding us your high marks. This venue is located in the center of Houston, 0.3 miles from The Center at Post Oak Shopping Center. The card to get in and out of the parking garage never worked, despite replacing it several times. To reduce water consumption, we utilize low-flow faucets, showerheads, and toilets. If you want to request something specific, you can do that after you select your rate. Personnel like Tony Morales makes it worth returning to. In Houston (The Galleria)Make yourself at home in one of the 485 . Air conditioning On behalf of all of us, the pleasure was fully ours and we invite you to call on us when next visiting Houston as we would be happy to serve you again. With Launch, The Royal Sonesta proudly introduced PJs Coffee to Houston. But that's not all. Mon. The Royal Sonesta Houston Galleria Hotel is situated in the shopping district of Houston, 31 minutes' drive from William P. Hobby airport. Your comments have captured our attention and we regret to learn of your troubles with the guest room door. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Asked for the room to be cleaned in the morning and when we came back in the afternoon, it was never cleaned. You can find out more about this and the other facilities at The Royal Sonesta Houston Galleria on this page. We love weddings and work hard to ensure our clients are happy! Save up to 30% on your Sonesta summer getaway when you book and stay two or more nights by September 15. Housekeeping dropped off clean sheets and new towels. It was a joy to serve as your host in the vibrant Galleria and we hope to welcome you time and again for many years to com.All the best,Royal Sonesta Houston, Dear Jerry,We have long believed it is the warm welcome provided by our Royal Sonesta colleagues which makes us stand apart and we are thrilled to learn that this was a moment that left a lasting impression. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. They charge it at check out. The Royal Sonesta Houston Galleria 2222 West Loop South, Houston, TX 77027 713.627.7600 Welcome to Houston Check-in: 4:00 PM | Checkout: 11:00 AM Stay in the lively Uptown neighborhood and within minutes of the Galleria Mall, Rice University, Memorial Park, the Houston Zoo, and other top-rated attractions. Your added feedback leaves us smiling and we are delighted to find that our arrival snafu did not prohibit you from fully enjoying all that can be explored throughout the hotel. A mainstay throughout New Orleans, where the company was founded and coffee was first welcomed in 1720, PJs Coffee prides itself on its Fair-Trade certification, sustainability focus, and use of 100% Arabica species beans selected from the top 1% of the eight-million tons of coffee harvested each year. if the writer is claiming to be someone else). Book The Royal Sonesta Houston Galleria See all 2,216 properties in Houston (TX) See all photos Overview Rooms Facilities Reviews Location Policies 8.8 Excellent 66 reviews Housekeeping 3 View 2 Breakfast 1 "The room was clean and so nice." Alexandria "Beautiful hotel and really nice and clean rooms." Jennifer We fear there may have been a technology problem on making in-house calls, a matter we are looking into swiftly, though we understand that even when reaching the team through your own phone line, the interactions fell short in showcasing our genuine hospitality. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Not worth the price but great location. However as it was full of conference people every day it was very busy and sometimes. Browse our catering options or be in touch for personalized options! Most of this consists of the deposit for incidentals which is refunded on the day of departure, less any charges billed to the room. For the best room deals at The Royal Sonesta Houston Galleria, plan to stay on a Saturday or Sunday. That you sir for your help, guidance and care. More details can be found during room selection. If you're traveling for work, we'll sort the most popular Dont forget the sunblock. - Matthew & Nikki, Groom & Bride, Couples Love Us! Avoid if you don't like having a hotel over run with conferences. Contributions should be travel related. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window, Earn rewards across our family of brands with One Key, Dear Amanda,As you found, we pride ourselves on personifying hospitality and we are thrilled to read that each of our Royal Sonesta colleagues made you feel so quickly at home. Book a block of rooms at The Royal Sonesta Houston Galleria to accommodate the guests of your Houston wedding! Discover, From its lush and green campus, stunning architecture, and state-of-the-art research facilities to its world-renowned faculty and strong academic programs, Rice is an exciting university to visit. Ann and the entire sales, catering and events team made sure that my wedding went over and beyond my expectations. My daughter's leg was hurting and she really needed to lay down and ice her leg, so the hour wait was a true inconvenience. I gave it a 3 for two reasons: 1. The Royal Sonesta Houston Galleria offers so much more than modern elegance. I can't wait to go back Crystal United States of America Earn up to 95,000 bonus points enough for up to 6 free nights! We held an event here and the staff were amazing! Until then. Tea/Coffee maker, Private suite Founders Ballroom encompasses a 1,800-square-foot pre-function area, a nearly 4,800-square-foot ballroom, and is divisible into four, flexible meeting rooms with space configurations that range from approximately 1,200 to 3,600 square feet. Our system automatically sends those receipts upon departure and that same system would be used for any special requests. I would not recommend this hotel. ONLINE OFFER The area has so much to do. Turned up to find out that our reservation had been cancelled. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The hotel was very nice looking and had extremely nice staff. 53 out of 1004 reviews" ", Liked: Cleanliness, staff & service, property conditions & facilities. As you likely found, at the top of our profile on this website, it does state that we are pet friendly. View all details Additional information Dining style Casual Elegant Cuisines Global, International, International Hours of operation Breakfast Mon-Thu 6:30 am-10:30 am Fri-Sun 6:30 am-11:30 am Phone number (713) 627-7600 Website The front desk staff was very helpful getting extra coffee, midweek towels etc, Francisco was managing the bar and beverage service and for the meals and dinners and was great at his job but also really personable and eager to help and just be friendly. We will strive to have this resolved before your next Houston visit and we look forward to welcoming you again, hopefully, one day soon.Warm regards,Royal Sonesta Houston, Dear Alexander,Greetings from Houston and thank you for sharing your review. Then afterwards stated it would be 50.00 per hour. We apologize for the delays in having you settled, and we hope to shine brighter upon your Houston return. dates, hotel's policy etc.). Royal Sonesta Houston Galleria 4.6 ( 9) 2222 WEST LOOP SOUTH, HOUSTON, TX Call About This Vendor Sophisticated Luxury Royal Sonesta Hotel Houston is a wedding reception venue located in Houston, TX. Les tarifs fixs par l'tablissement The Royal Sonesta Houston Galleria peuvent varier en fonction de votre sjour (par ex. WiFi and an outdoor swimming pool are offered. As you discovered, after convention hours, there is much to be explored in our iconic Galleria neighborhood and we are thrilled to read that you made great use of our complimentary shuttle which whisks guests away to any destination within a three-mile radius of the hotel. The Royal Sonesta Houston Galleria, Houston, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. What type of room can I book at The Royal Sonesta Houston Galleria? We hope your visit allowed you the chance to explore our culinary experiences and if not, perhaps you can settle in for a fresh farm-to-table meal the next time you join us. We appreciate your accolades, and we encourage you to hurry back just as soon as you can.All the best,Royal Sonesta Houston, Hello Mark,Exceptional moments are always our goal, and we are elated to find that your Royal Sonesta visit was so enjoyed. bathrooms are small and the water pressure in the shower and toilet was nonexistent. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. To edit a review youve already submitted, contact our Customer Service team. Images powered by IcePortal. I would like to thank them for a nice start to the day. t out to all the friendly staff at the hotel today, you guys are my rock stars! . Does The Royal Sonesta Houston Galleria have an airport shuttle? On behalf of all of us, we thank you once more, and we invite you to be in touch if we can assist in planning a private weekend retreat, or another catered event. Tea/Coffee maker, Private suite In the meantime, perhaps youll find time for your own city retreat, and if we can assist in planning a weekend with us, we invite you to be in touch. Galleria/Uptown. The Front Desk or Valet is happy to make arrangements with you. They told us, we were upgraded due to that mistake. Find more info about the property in the questions and answers. They sent us the wrong thing but corrected it immediately. There was supposed to be a fridge in the room, but there wasn't. ARA Restaurant offers globally inspired, locally wired cuisine set in a chic ambiance inside The Royal Sonesta Houston Galleria, under the direction of executive chef Robert Graham. 1 Club Lounge Services A+ Review of The Royal Sonesta Houston Galleria Reviewed August 19, 2019 I always feel welcomed in the Club Lounge due to Milton. Dear Frenchbird, It was a pleasure to serve as the host hotel for your recent event and we trust our abundant conference rooms and ballroom served as an ideal venue for you and your group. Guests have the option of reusing their bed linens and towels. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Own or manage this property? Air conditioning Discovery ballroom boasts 8,000 square feet of open exhibit space with a 22-foot ceiling height and is divisible into two sections that can comfortably seat up to 500 guests. Double-check your selected room for the maximum capacity. Check-in at The Royal Sonesta Houston Galleria is from 4:00PM, and check-out is until 11:00AM. Welcoming you again will remain our goal as we want nothing more than the chance to provide the exceptional experiences for which we are known. Had to leave without showering. Information About Accessible Guest Suites. Refrigerator We have long believed it is the genuine hospitality provided by our team which brings guests back time and again and we appreciate your thoughtful feedback noting the gracious welcome that enveloped your stay. Every staff member we had contact with was amazing. Staff were friendly. We have long believed that it is the genuine hospitality provided by our team which brings guests back time and again and reading your review further affirms that sentiment. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Table One, a private dining chef's table experience located inside ARA's kitchen, features exclusive personal interaction with our esteemed culinary team and chef. On behalf of your many Royal Sonesta friends, the pleasure was ours and we look forward to you joining us time and again for many years to come. When you next settle in, as we hope you will, we invite you to let us know if we can do anything more to ensure for a stellar experience. We will be celebrating your kind words with Tony and his colleagues later in the day and we can assure you endless smiles will be the result. It sounds like this is what happened on your reservation though we are pleased to learn that one of our colleagues was able to step in and assist in resolving the concern. This service was great because ubers an get expensive. Dear Stacey, We have long believed it is the genuine hospitality provided by our team which brings guests back time and again and finding a review like yours further affirms that sentiment. The prices at The Royal Sonesta Houston Galleria may vary depending on your stay (e.g. Residents of the US and its territories only. The staff was very helpful and always available to help if needed. I explained that I had no e mail or text informing me of this but he still said no room. Both times we chose the buffet over the menu. if you called the front desk from the room no one answered so i would have to call from my cellphone to get any response and once they found out i was already a guest i was once again ignored. We understand the disappointment expressed with the arrival experience and we extend our sincerest of apologies. Like many hotels, we offer our limited early check-in opportunities to guests for a nominal fee, creating an equal opportunity for all. Kind regards, Janito DeOliveira Director of Front Office, Decent Price for a good location and service. Plan your Houston wedding at The Royal Sonesta Houston Galleria. JCB, How long should you stay at The Royal Sonesta . The staff was not friendly, i had called in advance that we were going to be a day late just to make sure they didn't give our room away and immediately said ok but you have to pay. The 11,000-square-foot ballroom with an 18-foot ceiling is divisible into seven flexible spaces with seating from 20 to 1,000, Legends offers a truly grand sense of arrival with its soaring, glass-walled pre-function area featuring a dramatic, free-floating staircase. 2222 West Loop South, Houston, TX 77027, Estados Unidos - Excelente ubicacin - Ver en el mapa. The rooms also come with a single-serve coffee machine and refrigerator. Our professional staff welcomes the opportunity to serve you with a unique, personal and creative touch. Yes. Rooms were very spacious. We strive to make your stay as comfortable as possible and to accommodate the needs of our guests with disabilities. The comfort of our guests is always our top priority, and we look forward to ensuring this is accomplished for you the next time we see you. Our neighborhood boasts many must-visit restaurants, and we trust you found a few favorites to enjoy again during your next Houston visit. The cheapest price a room at The Royal Sonesta Houston Galleria was booked for on KAYAK in the last 2 weeks was $138, while the most expensive was $224. Now 116 on Tripadvisor: The Royal Sonesta Houston Galleria, Houston. The hotel also offers a fitness facility equipped with cardiovascular equipment and locker rooms. This hotel has a electric vehicle charging area but it is first come first serve. All content should be genuine and unique to the guest. On behalf of all of us, the pleasure was once again ours and we look forward to welcoming your group again next year. Hotel participates with Second Servings of Houston to provide excess food to charitable meal providers. We understand that does not change your experience and we once again extend our sincerest of apologies. Room rates are subject to a daily Destination Fee of $19.00 (plus applicable taxes), which includes: 24/7 access to state-of-the-art fitness center, $10 daily food and beverage credit at Launch (does not include alcoholic beverages), Local shuttle transportation within a 3-mile radius. Please call us at 713.627.7600 should you have further questions about accessibility or email us at [email protected]. 2023 Sonesta International Hotels Corporation. Warm regards, Janito DeOliveira Director of Front Office. 675 feet Each guest room has an individual climate control with a motion sensor that determines if the room is occupied. 6:30 AM - 10:30 AM. We understand our water pressure will vary from what each guest may be used to at home, though as a whole, this isnt a topic that is highlighted often by our guests. Until then.Warm regards,Royal Sonesta Houston, Dear Cesar,It was a pleasure to serve as your host and we thank you for taking the time to pass along your review. The Royal Sonesta Houston Galleria features beautifully appointed guest rooms and suites, on-site dining options, a fitness center, an outdoor pool, a jacuzzi, 50,000 square feet of flexible event space, and a business center. Warm regards,Royal Sonesta Houston, Dear Jeffery,Earning your high marks leaves us overjoyed and we appreciate you taking a moment to share. Only complaint was the headboards where peeling and all over the pillows and bedding. While this is swiftly processed, it can take 7 to 14 days to post back to the account, depending on the financial institution used. Liked: Cleanliness, staff & service, amenities, Disliked: Cleanliness, amenities, property conditions & facilities. Reviews are most valuable when they are original and unbiased. We therefore fear that our messages are landing in a spam folder, or perhaps your address is not noted correctly within our system. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Refillable shower dispensers for bath products in guest rooms. Flat-screen TV Room was nice, washroom/bathroom was nice. Until then.Kind regards,Royal Sonesta Houston, Dear Charmaine, Our team extends a warm hello, and we thank you for sharing your review. We thank you once more and we hope a second chance will one day be provided as we would like nothing more than the chance to restore your confidence in the exceptional moments we are known to create here in the Galleria. We are in receipt of our multiple reviews, and we apologize again for any disappointments. With its proximity to William P. Hobby International Airport, George R. Brown Convention Center, and other corporate destinations, our hotel is the ideal choice for business travelers in Houston. FAQs about The Royal Sonesta Houston Galleria. It cost double than was advertised on expedia. What are some restaurants close to The Royal Sonesta Houston Galleria? Warm regards, Janito DeOliveira Director of Front Office [email protected], The convention I attended was at this location - for the second year. Claim your listing for free to respond to reviews, update your profile and much more. Guests often tell us that they wish our Sonesta beds would fit in a suitcase so that they could be packed up and taken home, and we are pleased to read that you too enjoyed such a great nights sleep. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Queue at check in was out of the door no concept of a customer. See more questions & answers about this hotel from the Tripadvisor community. He would never steer you wrong during your stay or your next adventure across the vibrant Houston cityscape. Additionally, if you have any special requests for your stay, we would love to make them happen. Need either a car or Uber as Dear jennyCambridgeshire, On behalf of your many friends at ARA, our in-house restaurant which is known for its morning breakfast, and those at the hotel, we thank you for joining us and for sharing your thoughtful review. Best regards, Janito DeOliveira Director of Front Office. Approximate prices in USD for a 1-night stay, Featuring on-site dining options, this Houston hotel is located within 10 minutes' walk from the Galleria shopping center. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. We appreciate you sharing your perfect scores and we hope your visit allowed you the chance to fully explore all that awaits in the Houston Galleria. We have already shared your accolades with our Royal Sonesta colleagues at ARA, resulting in endless smiles and requests that we pass along their gratitude and well wishes. As you scroll down the page to read the details about each of our offerings there is a section for Pets which details our pet fees and additional guidelines. You should be reimbursed within 14 days of check-out. Tea/Coffee maker, 450 feet Copyright 19962023 Booking.com. Not sure what would have happened if the next person managed to find the room that I had originally booked. Our guests can take advantage of laundry as well as dry cleaning services. Additional sorting options might be available (by type of traveler, by score, etc). We thank you again and I look forward to hearing from you in the days ahead. Refurbishing program for furniture and equipment. The couch was old with stains. With its distinctive architecture, including a magnificent glass atrium and a skating rink, The Galleria is not just a shopping center, it's an experience. Please note that shuttle hours are from 10:00 am - 6:30 pm. Until then. Air conditioning and lights are controlled by a building automated system and turned off when meeting rooms are not in use. Hosting you again would be our delight and we look forward to better serving you upon your return.Warm regards,Royal Sonesta Houston, Dear Brendan,What a treat. Disappointment. Great location for tons of good food and shopping at this location (Galleria). We thank you once more and we look forward to shining even brighter upon your Houston return. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The 485-room Royal Sonesta Hotel Houston is an upscale, chain hotel located near one of Houston's high-end shopping areas. Flat-screen TV Third party authorization forms are not accepted. Check in is at 4 and theyre very strict about it. Use the front desk's convenient boarding pass station to surf the web, check emails, or print documents. Contact us at713.627.7600for rates, additional services, and availability. Immerse yourself in natural habitat exhibits that transport you to another world, and enjoy fun-filled attractions such as the water play park, the carousel, and the miniature train ride. An early departure charge of $50 plus tax will be charged to guests who check out prior to their scheduled departure date without 24hr advance notice. Still looking for the perfect accommodations? A real classy joint with amenities all over the place, a restaurant, gym facilities, a small snack and Cafe, meeting rooms etc. Overall great hotel. ", Liked: Cleanliness, staff & service, room comfort. An ADA-accessible vehicle is also available upon request. Air conditioning The Royal Sonesta Houston Galleria Houston, Texas, US - Reservations.com Reservations The Royal Sonesta Houston Galleria 2222 West Loop South , Houston, Texas 77027 855-516-1090 Reserve Outstanding value on upcoming dates. Early check-in is subject to availability and subject to charges. Dining experiences are always inspired by our destination. All hotel parking rates are subject to applicable taxes. Liked: Cleanliness, property conditions & facilities. Catering to discerning tastes and hectic schedules, Launch provides internationally inspired and locally sourced, fresh, and flavorful dining choices, including vegan and gluten-free alternatives. This is not reflective of the moments we wish to create, and your feedback will serve as inspiration in our ongoing coaching with our team. Read our reviews on The Knot. My wedding was a 3-day event. We found 653 things to do for you near The Royal Sonesta Houston Galleria Ice at the Galleria 215 Reviews Westheimer & Post Oak Blvd, Houston, TX 77056 4 minutes from The Royal Sonesta Houston Galleria The Galleria 5,246 Reviews 5085 Westheimer Rd, Houston, TX 77056-5673 8 minutes from The Royal Sonesta Houston Galleria
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