Those looking for ways to give back can opt to donate their tickets to health care workers through Live Nations expanded Hero Nation program. It takes an entire ecosystem to bring live events to life, and we appreciate the patience of fans as our teams work through the detailsof shifting these showswith artists, venues, and communities aroundthe world. How do I get a refund if I don't have the same credit or debit card? In a recent note to investors, Morgan Stanley estimated that Live Nation could have to pay as much as $1 billion in ticket refunds this year. Her U.S. dates will be rescheduled for next year. Fill out the form below and your request will be routed to the appropriate team. Use of this site constitutes acceptance of our User Agreement and Privacy Policy and Cookie Statement and Your California Privacy Rights. If new dates arent set in 60 days, youll be able to get a refund at that time., Fans, we hear you. You can reach him at [email protected] or 518-454-5489. With Live Nation shows, fans will begin to receive emails from Ticketmaster (which the concert promoter owns) with information about new concert dates and an option for a full refund, including . UPDATED: After a wave of criticism,. In his letter, Mr. Smith also shared some data about the scale of the problem facing Ticketmaster. Thanks to your feedback, @LiveNation has revised our refund policy. Select My Account. More about Ben Sisario, Under Fire, Live Nation Outlines New Ticket Refund Plan, https://www.nytimes.com/2020/04/17/arts/music/live-nation-refunds-virus.html. What you get when you chat with us - Faster response time; we'll know if your event is today and prioritize your request. If new dates arent set in 60 days, youll be able to get a refund at that time., HBO's Free Streaming Binge-a-Thon Expires This Week, 'Saturday Night Live': Brad Pitt as Dr. Anthony Fauci Addresses Trump's Coronavirus Misinformation in 'At Home' Edition (Watch), Tom Hanks' Blood Is Being Used to Develop Coronavirus Vaccine, Fans, we hear you. Live Nation Live Events, Concert Tickets, Tour News, Venues Buy concert tickets for top tours and festivals - Live Nation is your premier source for latest tour news, artist insights, exclusive videos, photos . Service Fees, Order Processing Fees, Taxes, and Shipping Charges 7. 2023 Variety Media, LLC. 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In an email sent to the Times Union at 12:23 a.m. Tuesday, Christina Karas, vice president of communications for Live Nation said, "Fans will be receiving refunds.". If the canceled show was scheduled to take place at a Live Nation-owned venue, the ticket holder could instead exchange their refund for a 150% credit to be used toward a future ticket purchase; Live Nation will donate the original tickets to healthcare workers. "Live Nation venues will offer fans an option to receive a 150% credit for the value . If the Event Organizer is offering refunds for your event, a Request Refund button will appear. According to Ticketmaster which sells tickets on behalf of Live Nation and many other promoters about 45 percent of the 30,000 shows so far disrupted by coronavirus fell into this category. I sold my tickets through Ticketmaster.com, Ticketmaster.ca or Livenation.com can I get refund or credit? If new dates arent set in 60 days, youll be able to get a refund at that time., If the canceled show was scheduled to take place at a Live Nation-owned venue, the ticket holder could instead exchange their refund for a 150% credit to be used toward a future ticket purchase, 'Yellowstone' Season 5 is now on Peacock: Your guide to streaming the western series without cable, Kevin Costner's nasty divorce intensifies: He and Christine now battling over pots, pans and the Peloton. Were all in this together: Sign up for our Staying Apart, Together newsletter for the best how-to, self-help and joyful distractions. For cancelled shows, fans can choose to receive up to 150% of their ticket value as Concert Cash, and for rescheduled shows they will receive Concert Cash once they attend the new date. Exact offers will vary based on show and venue, and will be shared directly with ticketholders when they are available, beginning May 1. In a reply from SPAC management to a comment on its statement on the matter, published Sunday night, the organization, which hosts but does not manage rock concerts,also referred people to the SPAC helpemail address. The program gives fans the option of receiving either a full refund (for which they must apply within 30 days of a show being canceled or new dates being finalized) or up to 150% of their ticket value as Concert Cash: for the latter option, Live Nation will donate tickets to healthcare through its Hero Nation program. . The move came amidst growing frustration among would-be concertgoers about a lack of enforcement on refund policies; Stubhub was hit with a $5 million class action lawsuit in April. Sign into your My Account. The original announcement and conditions, bearing the programs previous name Rock When Youre Ready, follows: Live Nation will soon be rolling out Rock When Youre Ready, a full program of options for fans with tickets to shows that have been cancelled or rescheduled. Others posted responses from Ticketmaster, which is owned by Live Nation, that advised on Sunday afternoon, The event organizer doesnt allow refunds unless the event was canceled, while others were told Sunday morning by Ticketmaster, We are still waiting for the update from the organizers and you will surely receive an email when options are available.. But for fans like Liad Holtzman, a 33-year-old biomedical engineering student, the refund is paramount. Please choose an optionCustomer ServicePress requestInvestor Relations InquirySponsorship/Partnership Opportunity. Several concertgoers contacted Monday evening by the Times Union said they had heard nothing from Live Nation orTicketmaster, but by Tuesday afternoon other people said theirs had arrived via email, advising that refunds would be processed through the original method of payment, usually within 30 days. Under the revised policy, dubbed theTicket Relief Plan, ticketholders for events without a new date will be able to request a refund after waiting 60 days from the time their postponement was announced; they will then have 30 days to ask for their money back. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. As reported earlier this week by Variety, the concert industry is facing a rough time ahead, with thousands of postponed shows and experts predicting at least an 18-month wait before health officials determine mass gatherings on an arena or stadium level are safe. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We dont want you to be waiting in limbo while shows are being rescheduled.. For some 30,000 events that have already been postponed or canceled as a result of Covid-19, Mr. Smith wrote, Ticketmaster has already sent more than $2 billion in ticketing funds to its clients, like venues and concert promoters, making it impossible to issue refunds to fans before recouping sales receipts from the organizers, as weve done in the past.. Beverly Hills, CA 90210 Related articles How to Contact Us How do I request a refund? How do I request a refund? The plan takes effect on May 1. (Ticketmaster says it can take a month to process a refund.). Thanks to your feedback, @LiveNation has revised our refund policy. Ticketmaster was also attacked for changing the language on its website about its refund process, although the company said its underlying policy, in effect for years, had not changed. It takes an entire ecosystem to bring live events to life, and we appreciate the patience of fans as our teams work through the detailsof shifting these showswith artists, venues, and communities aroundthe world. UPDATED: After a wave of criticism, Live Nation has revised its ticket-refund policies for events cancelled or postponed due to the coronarvirus pandemic. On Friday, two Democratic members of Congress Katie Porter, of California, and Bill Pascrell of New Jersey, a longtime critic of Ticketmaster and Live Nation called on the companies to refund fans money. Those looking for ways to give back can opt to donate their tickets to health care workers through Live Nations expanded Hero Nation program. return to . Ticketmaster said that the company has already processed $400 million in refunds, but that for rescheduled events, only 3 percent of customers have requested refunds and that the majority prefer to hold their tickets and attend a new date. News of Live Nations new program was first reported by Billboard. For additional details and international contact information, please visit Fan Support. Live Nation Entertainment, the biggest power in the concert industry, closed a gap in its ticket refund policy on Friday, after weeks of criticism that the company, and its Ticketmaster subsidiary, were not returning hundreds of millions of dollars that fans had spent on concerts postponed by the pandemic. COVID-19 concernscould create a $9 billion loss for the concert industry, The LA Times reported earlier this month. Jon Bon Jovi of Bon Jovi, a band that has canceled its summer tour outright so fans could secure refunds for their tickets. Corrections & clarifications: A previous version of this story misstated Live Nations refund policy. In an email sent to the Times Union at 12:23 a.m. Tuesday, Christina Karas, vice president of communications for Live Nation said, Fans will be receiving refunds.. +1 (800) 653-8000, BNY Mellon Shareowner Services How do I know if my order is eligible for a refund? If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 daysand no rescheduled dates have been announced - a 30-day window for refunds will open at that time. This email will be used to sign into all New York sites. Americans right now dont know how theyre going to pay for groceries and if they can make rent, Mr. Pascrell said in a statement. A woman from Westchester County wrote on Facebook, I want my money back please, I drove 3 hours and only came for Noel. Another, from suburban Buffalo, wrote, (Its) like going to a steakhouse and being told theyre out of steak after eating the salad and bread., A third, who works for a Schenectady law firm, was more equanimous, writing, The portion of the show that took place was great. With Americans weathering the brutal and continuing impacts of this global crisis, your decision to confiscate their money is reprehensible and should be reversed immediately, the Congressmen wrote in aletterto Live Nation and Ticketmaster officials. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Cond Nast. Representative Bill Pascrell Jr., a Democrat from New Jersey, who criticized Live Nation and Ticketmasters response, welcomed the change. Sign in to chat with us Find your order. But it has not announced a similar plan for giving refunds to events with no new dates planned. The program gives fans the option of receiving either a full refund (for which they must apply within 30 days of a show being canceled or new dates being finalized) or up to 150% of their ticket value as Concert Cashl they can also donate their tickets to health care workers through the companys expanded Hero Nation program. It's official: Live Nation customerswill now automatically receive a refund if the concert or showthey bought tickets for is canceled due to the coronavirus pandemic. Even if a safe date for touring could be determined, tours reaching major venues like stadiums and arenas may have to wait for sports teams which are often tenants of those buildings to determine their own schedules before dates can be secured. Ticketmaster was also slammed forchanging the language on its websiteabout its refund process. https://www.livenationentertainment.com/ticketrefund/ She has surpassed Barbra Streisand for most number one albums by a woman, for a start. Refunds and Exchanges N.Y. Cookie Notice Read Next: Taylor Swift Becomes First Woman in History to Have Four Albums in the Top 10 Simultaneously, as Speak Now Has Huge Debut at No. According to Live Nation's plan, which starts May 1, people can obtain refunds for canceled or rescheduled shows. 2023 Vox Media, LLC. Please choose an optionConcertsCorporateFestivalsLive Nation ProductionsMedia & SponsorshipTicketmaster, Region Privacy Policy. It says in its entirety: Cancellations will only occur in the event of severe weather, artist cancellation or an act of God. Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to Live Nation, if 60 days has passed since the first notice of postponent, you can apply for a refund. Exact offers will vary based on show and venue, and will be shared directly with ticketholders when they are available, beginning May 1. The new housewives barely know each other and were already launching into a fight about weird cheese. All rights reserved. Musical guest ShirleyManson, shown in 2021, and theband Garbage completed their set at the Saratoga Performing Arts Center on Saturday night before an announcement to evacuate ended the evening prior to Noel Gallaghers High Flying Birds taking the stage. If thats not enough options for you, however, Live Nation has two other suggestions for those fans whose shows have been canceled: receive credit for a future ticket through their Rock When You Are Ready program, up to 150% of your initial tickets value, or donate the value of your refunded ticket to health-care employees battling COVID-19 through the companys Hero Nation program. Support had no issue refunding for my gf and I. Reddit, Inc. 2023. For shows that are already rescheduled, ticketholders will have 30 days from May 1 to request a refund, The New York Times reported. Ryan Goslings Got This Ken-ergy, If You Will, Theyre Kenning so hard that theyre gonna Ken themselves blind if they dont stop Kenning., Taylor Swift Breaks Billboard Records With. According to Live Nations plan, which starts May 1, people can obtain refunds for canceled or rescheduled shows. Ben Sisario covers the music industry for The New York Times. This password will be used to sign into all, Photo: Matt Winkelmeyer/TAS18/Getty Images for TAS, Youll Get What You Need With This Very Acoustic Rolling Stones Performance, Ticketmaster Has a Plan for All the Shows Affected by COVID, Jane Birkin, Actor, Singer and Fashion Icon, Dead at 76, Your Most Frantic SAG Strike Questions, Answered, A Breakdown of Armie Hammer Allegations, Controversies, and Time-share Drama, Carlos Alcarazs Wimbledon Victory Announces a New Era in Tennis, Carlos Alcarazs Wimbledon Win Announces a New Era in Tennis, Threads Has Woj Bombs Now, so the Site Has Really Arrived, Keke Palmers Boyfriend Doesnt Know His Place. They wrote that they had not received a reply after more than 24 hours. I sold my tickets through Ticketmaster.com, Ticketmaster.ca or Livenation.com can I get refund or credit? After the concert world ground to a halt last month, Live Nation and Ticketmaster came under intense criticism for their slow response to refund requests. This content can also be viewed on the site it originates from. Thanks to your feedback,@LiveNationhas revised our refund policy. More coronavirus cancellations:Zac Brown Band, Pearl Jam, Madonna and more cancel and postpone shows. Select the Contact Us icon. Investor Relations [email protected] Transfer Agent BNY Mellon Shareowner Services +1 (877) 296-7874 Ticketmaster Media Relations [email protected] Artist & Concert Media Relations Monique Sowinski [email protected] Corporate Media Relations [email protected] Credential Requests LiveNation.com/pressrequests How do I get a refund if I don't have the same credit or debit card? If they dont seek a refund, their ticket will be valid for the event on its new date. This is part of the purchase policy you agree to when purchasing tickets through your ticket seller. On Friday, Taylor Swift announced that she would move all her concerts for this year to 2021, and talent agents and industry executives say that many more are expected to follow in coming months. Talent agents say that many artists are eager to tour, yet do not want to be perceived as holding their fans ticketing money hostage if they wait too long to announce new dates. Five screens and 14 mostly wonderful hours later, Ill tell you the best way to see. But that policy did not apply to thousands of concerts that had been bumped from their original dates but had no new ones leaving the money fans spent on those shows in a purgatorial state. Thanks to your feedback, @LiveNation has revised our refund policy. He generally covers restaurants, food and the arts, and is the Times Union's restaurant columnist and theater critic. This week, a New York state senator, James Skoufis, announced an investigation into the business practices of ticketing companies, including Ticketmaster, and asked the New York attorney general to open an investigation into the company. And were trying to reschedule thousands of events at the same time while having very limited information as to exactly when governments will allow venues to reopen. (The offer is not valid forspecial events, third party rentals or festivals. ), "When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program," the company said. And anyone who needs or wants their money back will have the option to get a full refund within 30 days once a show has been canceled or new dates have been finalized. For canceled shows, Live Nation is offering its customers credits worth 150 percent of their tickets value to use on future events. Use Next and Previous buttons to navigate. In response, Jared Smith, the companys president, told the legislators that Ticketmaster intends to honor our longstanding practice of allowing refunds on canceled or postponed shows, according to a copy of the letter that Ticketmaster furnished to the news media. But the company said Friday that its plan was not a response to the criticism and had been in the works for days as part of an effort to address the unique market conditions brought on by the pandemic. Live Nation has announced a new " Ticket Relief Plan " to issue refunds to customers who hold tickets to shows that have been postponed due to the ongoing coronavirus pandemic, as The New. Our venues across North America willbe offering loyal fans a variety of Concert Cash credits to put towards future ticket purchases. 51 43 Related Topics Dance Gavin Dance Rock music Music 43 comments overunder5 Does Luann have to claim every single man? By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. Dolly Parton Would Rather Drop Dead Onstage than Retire. The policy goes into effect May 1, when Live Nation begins sending out notification emails updating customers on thethe status of thousands of shows affected stay-at-home and bans on large gatherings issued overthe last two months. AEG Presents, Live Nations biggest competitor, has also announced refunds for rescheduled shows, and a spokesman for the company said it intends to assign new dates to 50 percent of its postponed events by the end of May. As the coronavirus pandemic forced the cancellation or postponement of thousands of concerts, Live Nation and Ticketmaster came under fierce criticism for their slow response to fans requests for refund. Check out the features: Never miss a show Buy tickets anytime, anywhere +1 (877) 296-7874. I am in the same boat and have had zero success with them. Starting May 1, per Billboard, ticket-holders will be alerted to their concert or shows new date, then given 30 days to request a refund. Refunds & Exchanges Refunds What happens if a playoff game isn't played? Refunds What happens if a playoff game isn't played? Variety is a part of Penske Media Corporation. With Americans weathering the brutal and continuing impacts of this global crisis, your decision to confiscate their money is reprehensible and should be reversed immediately, the Congressmen wrote in aletterto Live Nation and Ticketmaster officials. Details of the refund program were announced April 17, on the heels of a similar program from AEG Presents, but were not posted until the afternoon of the 24th. I do not think its fair for them to hold my money., Ben Sisario covers the music industry for The New York Times. . Those unable to attend rescheduled U.S. dates can seek a refund "subject to Ticketmaster terms" beginning May 1. Under the initial policy, fans whose shows were canceled had to request a refund, but that's not the case anymore. Refunds will be available at the point of purchase.. Live Nations adjusted refund policy addressed the concerns of ticket holders whose concerts had been postponed but not rescheduled. Only customers who had tickets for a canceled show at a Live Nation venue will have 30 days to request a 150% credit toward a future purchase in lieu of a refund. The suit accuses the companies of refusing to provide refunds for rescheduled or postponed events and of deceptive practices, saying that Ticketmaster retroactively revised its refund policy once the pandemic hit. The second is to receive a 150% credit for the value of the tickets. The event promoter, which announced the "Ticket Relief" initiative last week, posted the update on itswebsiteand social media accounts Friday. If you would like to request a refund for a Live Stream event please use the 'Contact us' link below. Ad Choices, New Ticket Relief Plan now covers tickets for shows that have been postponed but not rescheduled, A daily roundup of the most important stories in music, Taylor Swift Ticket Sales Cause Problems for Ticketmaster France, Listen to Karrahbooos On the Radar Freestyle: The Ones, Porno for Pyros Announce First Tour in 25 Years, Listen to Munch Lauren and Mari Boy Mula Mars Shake It: The Ones, Listen to R2R Moes Wireshark: The Ones, The Weeknd Covers John Lennons Jealous Guy for, Cardi B Joins FendiDa Rappa in Video for New Song Point Me 2, Ozzy Osbourne Pulls Out of Power Trip Festival for Health Reasons, Music Midtown 2018 (Scott Legato/Getty Images for Live Nation). If the Event Organizer authorizes refunds and you choose to request a refund, the cost of your upsells (e.g. Things you buy through our links may earnVox Mediaa commission. Special rules apply to certain types of tickets, including transfer tickets and tickets you purchased but then resold.) The program gives fans the option of receiving either a full refund (for which they must apply within 30 days of a show being canceled or new dates being finalized) or up to 150% of their ticket. If you're holding tickets from Ticketmaster for a Live Nation event, you could be eligible to a 150% credit on future shows, or a full refund within 30 days of postponement. The program is specific to North America (many countries across Europe have provided a one-year refund window). The last thing they should be worrying about is getting back the money they shelled out for a concert thats indefinitely on hold.. The concert conglomerate, which also owns Ticketmaster, previously indicated that fans who held tickets to rescheduled concerts would be given a 30-day window to request a refund. For purchases made via Ticketmaster.com, please refer to your order purchase confirmation email or log . Can I get a refund if I receive a ticket through Ticket Transfer? As reported last week by Variety, the concert industry is facing a rough time ahead, with thousands of postponed shows and experts predicting at least an 18-month wait before health officials determine mass gatherings on an arena or stadium level are safe. The company had already given ticketholders 30 days to request refunds for shows that have already been rescheduled, starting May 1. A refund would be nice, but considering it was not the fault of the bands/venue/Live Nation, I can appreciate why they wouldnt feel obligated to provide a refund. On the heels of a similar program announced Thursday by AEG Presents, Live Nation the worlds largest live-entertainment company announced on Friday that it is preparing to roll out its full ticket-refund program for fans with tickets to shows cancelled or rescheduled due to the coronavirus pandemic, probably before the end of the day. The company, which owns Ticketmaster, responded after complaints by consumers who bought tickets for shows that could not be held because of the pandemic. (Exceptions include MLB games and the US Open. 9348 Civic Centre Drive Full details are expected to be posted on Live Nations website by end of day Friday; the full statement appears below. An earlier statement from her, sent at around 8 p.m. Monday, was more generic, saying, Thank you to our first responders for keeping fans and the venue safe. According to the New York Times, on Friday, two Democratic members of Congress Bill Pascrell of New Jersey, who has slammed Ticketmaster and Live Nation over their policies, and Katie Porter of California called on the companies to refund fans money. UPDATED: After a wave of criticism, Live Nation has revised its ticket-refund policies for events cancelled or postponed due to the coronarvirus pandemic. In an earlier announcement, the company set up a 30-day window for requesting refunds when a postponed show was given a new date. and our Ticketholders will be able to decide refund options via a direct email they will receive. It's official: Live Nation customers will now automatically receive a refund if the concert or show they bought tickets for is canceled due to the coronavirus pandemic. Under the plan, if your event has been rescheduled, you can request a refund within 30 days of the new date being announced. Click Credit & Codes. Tickets for canceled events will be refunded automatically. Live Nation and Ticketmaster have been the targets of intense criticism from fans and from lawmakers since the early days of the pandemic, who accused the companies of postponing events indefinitely and holding on to money that consumers now need for essentials. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, In the case of rescheduled shows at venues operated by Live Nation, customerswill have 30 days after anew show date is announcedto request a refund. As the fitness guru turns 75, he's 'happy,' his publicist says. In addition, Madonna has canceled show datesandPearl Jam and TheZac Brown Band have postponed entire tours. This does not affect your statutory rights. Support had no issue refunding for my gf and I. The company had already given ticketholders 30 days to request refunds for shows that have already been rescheduled, starting May 1. In an interview before Live Nation announced its latest policy change, Mr. Holtzman said he had spent about $350 on tickets to two concerts that have been postponed, and has been frustrated in his attempts to get his money back. Fans, we hear you. Details of the refund program were announced April 17, on the heels of a similar program from AEG Presents,but were not posted until the afternoon of the 24th. In the case of canceledshows at venues operated by Live Nation, customerswill also have 30 days to request that the refund be applied as a150% credit towardfuture events once the new date is announced. The new policy now allows ticketholders to shows that have been postponed but not rescheduled to request a refund 60 days after the original date of the concert. The cancellation announcement said tickets would be refunded. This will be contained at the top of your order purchase confirmation email you receive after purchasing the Live Stream. Variety and the Flying V logos are trademarks of Variety Media, LLC.
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