LOTS of awesome rides. I simply do not understand how Busch Gardens can legally hold our money hostage, for a product and services, we have not received. Address: 3000 E Busch Blvd, Tampa, Florida, United States, 33612-8734. BBB Business Profiles are subject to change at any time. We can confirm your refund request has been received. -MK. I am raising 2 grandchildren as my own and this money is for them as much as mine or my wife's.. I have been an annual pass holder for 18 years. Save over 60% Mobile Friendly. Due to being immunocompromised we are unable to attend the parks due to Covid. Due to the pandemic the park shut down which altered hotel and airfare reservations. -MK. Tampa Tampa - Things to Do Busch Gardens Busch Gardens 18,287 Reviews #1 of 199 things to do in Tampa Water & Amusement Parks, Theme Parks 10165 N McKinley Dr, Tampa, FL 33612 Open today: 10:00 AM - 6:00 PM Save Busch Gardens Tampa Bay Admission Ticket 845 Book in advance from $53.39 per adult Check availability View full product details ConchChick Highlights were the Serengeti Safari, where we were able to feed multiple giraffes from the back of the safari jeep (we did this both days, Gloria was a terrific guide the first day). I'm expecting the park to be absolutely slammed, judging by the crowds from last year around Easter and also the quick queue prices ($179.99 on Saturday, $159.99 the rest of the week). My kids finally exited at 3:10 pm3h 25 mins to complete ride. Busch Gardens SHUTTLE EXPRESS - Daily round-trip transportation from Orlando to Tampa is Free with any paid Busch Gardens Ticket. .. , O melhor parque em USA p quem gosta de muita adrenalina. as maiores!!! Mom and Dad, do your inner teenager a favor and spend a day riding the coasters too. I canceled my vacation package with Busch Gardens on 5/11/2020. I've called only to be told that no one knows when I will receive my money. These signs are marked on the park maps. Busch Gardens was enjoyable, seeing all the animals and the rides! Yes All Rights Reserved. HAVE SPOKEN TO 3 CUSTOMER SERVICE AGENTS AND 2 SUPERVISORS, 3 OF THE WERE CONDESCENDING AND RUDE. THIS IS THE MOST FRUSTRATING PROCESS IVE EVER ENDURED. Need to file a complaint? We purchased unlimited quick que expecting longer lines. We can't use the 6 annual passes we have to Busch Gardens and Adventure island. Many shops, food stands, etc were closed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Called back. Busch Gardens. It has been about 5 weeks and I could use that money back as we did take a smaller vacation closer to home and was out actually more than I spent on the Busch Gardens package and would appreciate my refund. This is the version of our website addressed to speakers of English in the United States. If rain ruins the fun at Busch Gardens Tampa Bay, guests will be eligible to receive a complimentary visit to the park to use within 1 year of your visit. I will say the roller coasters are awesome and we went on cheetah hunt several times. Job Title Popular Jobs Location Florida Average Salaries at Busch Gardens Tampa Bay Food Preparation & Service Food Service Associate $9.77 per hour Host/Hostess $9.60 per hour Prep Cook $10.14 per hour Daily round-trip transportation from Orlando to Busch Gardens Tampa (just a short 1-hour ride) is offered from select locations in Orlando. If you like coasters this is the best park in Florida. Voted the world's most beautiful theme park for 25 consecutive years, Busch Gardens offers culinary delights from around the world, unique shopping, live stage shows, and exciting thrill rides. Or I just don't get an answer from them at all. Back on 2/24/2020 I purchased 3 passes with parking for 2 days totaling $490.63. In the end, it was a total waste of money and no plans to ever visit again. Our Customers Rate It: Very Good! The food isn't good here guys but it is a great day out. I'm sure this is due to COVID and I want to make sure I don't lose my grandfathered pricing. I had not been to Busch Gardens for almost a decade but a friend took me to enjoy Christmas Town. Could you contact us directly at [email protected] so we may assist you further? When I called back customer service, they put me hold for a very long time while they spoke with another department to get the issue resolved. I have 6 annual passes to Busch Gardens that I paid for upfront and due to covid we can't go to the park. On the 15th call they finally responded, some calls had wait times exceeding 1000 minute wait times for call back, which I never received. When I spoke with a customer service representative I explained the situation that the hotel that I booked did not have a reservation for me. If you are brave enough to do bigger than Hulk and Rockit, then this is the place for you!!! We recommend reaching out to our Guest Correspondence team at [email protected] if you would like further assistance with reviewing your visit. They mentioned they don't extend it that you had a whole year to use them. Cost for lunch was $16 for just chicken nuggets and fries. This park is about an hour and a half drive from Orlando. Searched all morning 5he next day for a phone number to call them to no avail. Thank you and Stay safe. To his disappointment, no I-phone was located despite the efforts. I literally spent almost my entire time at the park riding rides. Matthew P, on 8/15/2020 at 6:39 pm helped me with my transaction to get into the park. BBB Business Profiles generally cover a three-year reporting period. Over the past week Ive gotten 5 different stories and my phone is probably at the Busch gardens flea market along with the other 27 people who lost their phone on that ride. Not to mention a lady chased us down telling us to put on the masks or she's calling the security and police even after I explained my husband had just passed out from the mask and I have asthma and we were on our way out. Busch Gardens Tampa Bay is the ultimate family adventure, combining world-class thrill rides, live entertainment and more than 12,000 animals. Taking the cable car over the wildlife park. I explained our situation and his response was Im not going to let you skip the line to get your tickets. I think the pandemic has effected the park in a major way. Bus stops, routes, and schedules should all be confirmed by . Save a bundle when you combine a hotel with your tickets. Additionally, we allow three-pronged fanny packs that secure at the waist. 1. Lockers are charged per day and the price will vary depending on the size of the locker. The best coming of age experience theyve had (we live in England & visit grandparents here when we can) theyre super excited to come back. Visited on 6/26/2020 and were forced to wear masks in 98degree weather. -CL, This is the version of our website addressed to speakers of English in Singapore. We recommend reaching out to our Guest Correspondence team at [email protected] if you would like further assistance with reviewing this visit. The Dudeks from St. Andrews Manitoba Canada. Went to concession area and waited 30-45 mins to get food. International Association of Better Business Bureaus. Enjoy one visit to Busch Gardens Tampa Bay AND one visit to Adventure Island for $98.99 during our Summer Sale . XXXXXXXXXXXXXX How BBB Processes Complaints and Reviews. The tickets were purchased under the email ***@gmail.com. Read our, BuschGardensTPA, Guest Relations Manager at Busch Gardens, responded to this review. SUPERVISORS STATE THERE IS NOTHING THEY CAN DO EXPEDITE THE PROCESS AND STATE THEY DO NOT HAVE ANYONE ABOVE THEM. Arrived at park at 11:00 am and at 11:45 am my kids entered the cheetah hunt ride. We would recommend the guest reach out to their bank for further assistance. A confirmation of the refund was sent to the guest on 07/31/2020. If you would like additional assistance regarding your experience, please contact our Guest Correspondence team at [email protected]. A vacation planning expert is available for assistance between 8am-6pm EST, Monday - Friday. I'm still bitter about only getting up to 3 months of refund because I was on a easy pay month to month! Yes, each ticket type is different. Your lack of respect and willingness to help me made an uncomfortable situation even worse. I read another review that noted that it is limited to the larger restaurants and they all had incredible lines. Miss the giant tortoises from the 90s, where did they go X, Arrive early and plan the route to the best rides. Enjoy two parks for about $60/park at any combination of our theme parks: SeaWorld Orlando, Aquatica Orlando, Busch Gardens Tampa Bay and Adventure Island. Read INSTANT CONFIRMATION NO SERVICE FEES Notice We provide the customers with an opportunity to browse and post the complaints and reviews Quick & easy to secure pass for guest w disabilities. Passes start at $285.00 $252.00 Select Gold SAVE 10% Enjoy unlimited admission with no blockout dates for 12 months to 11 parks Includes admission to popular events FREE preferred parking 6 FREE guest tickets Up to 50% off in-park discounts 1 FREE single ride Quick Queue per day & much more! Ticket Date was 06/30/2020 Two park tickets, one all day meal plan, and two fast passes for Busch Gardens Tampa were purchased on May 16th, 2020. Thx! REFUND REQUESTED 6/26/20 AS OF 7/17/20 REFUND NOT PROCESSED Busch Gardens Tampa Bay is a family destination, and requires that guests wear appropriate clothing while in the park. Thank you for taking the time to share your thoughts concerning your recent visit to Busch Gardens. I'm sure there has to be a law that protects us consumers on refund wait times. We were almost in our car before we even saw the first tram go by. I would appreciate someone stepping up and doing the right thing.. Waited a while and didnt hear back and since I was getting ready to go on a cruise I decided to call back. My admission ticket into the park included all-day dining -- so, every time I ate or just got something to drink, I just had to have my all-day dining wristband scanned. I am still having to chase them up in July 20. Both my lunch and dinner meals were very good, and there were enough food choices for me in the park (I eat a plant-based diet). Thank you for reaching out. We are thrilled to read you enjoyed our park. Once opened, we had a BLAST on Cheetah (looong line--couldn't do that twice) and Scropion (many rides). The BG group includes a search feature and featured topic section that answers MOST questions, please use these before posting. Use RevDex to, Increase visibility and credibility of your review by. We proceeded right to the gate with our pre-printed tickets/barcodes. Love Busch Gardens! I requested a refund at this time. Strollers, Wheelchairs & Electric Carts - Available for a nominal fee at the Stroller and Wheelchair Rental Shop in Morocco. Poor customer service,. This company is by far the worst I've dealt with in regards to their return process. Many people were walking in the street and the tram driver just blew the horn for so long and went over the intercom and rudely told everyone to get out of the street. Tampa Tampa - Attractions Busch Gardens Busch Gardens 18,291 Reviews #1 of 199 things to do in Tampa Water & Amusement Parks, Theme Parks 10165 N McKinley Dr, Tampa, FL 33612 Open today: 10:00 am - 10:00 pm Save Busch Gardens Tampa Bay Admission Ticket 850 Book in advance from S$72.53 per adult Check availability View full product details Wilda M Was assured over 2 months ago that it would be taken care of. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Plan on spending a whole day in this park for all the animal interactions, shows, and rides. Save on your entire order by bundling your tickets with any hotel. Their Customer Service Department lacks Customer Service Satisfaction and Sensitivity. $30 - General parking for cars, motorcycles, trucks and recreation vehicles (The consumer indicated he/she DID NOT accept the response from the business.) (The consumer indicated he/she ACCEPTED the response from the business.) The park offers shuttle buses from several nearby hotels, and there are also public transportation . We regret to hear about your experience. Ticket Date was 06/30/2020 Busch gardens customer service - Busch Gardens. Busch Gardens Order #XXXXXXXXXXXXXXX. No popcorn was made and the whole floor was nothing but spilled sodas. Promised one thing. Payment date February 6th 2020 Overall, it was a terrific experience during a very bizarre time. 3605 E Bougainvillea Ave Tampa, FL 33612-6433, 9205 Southpark Center Loop STE 400 Orlando, FL 32819-8651, Customer Reviews are not used in the calculation of BBB Rating. On 6/15/20 was on hold for EIGHT HOURS then was disconnected when call center closed. Busch Gardens Tampa Bay is a 335-acre (136 ha) animal theme park located in Tampa, Florida, United States, with the entire park landscaped and designed around themes of Africa and Asia. Costumes and masks are not permitted in the park. I would like a refund on all 6 passes from the time they closed in March until the end of my pass. Busch gardens needs to update their system and get all their workers on the same page. The park reopened a few weeks ago and its clear, people are still apprehensive to visit because we went on a Sunday in July and it was empty. (The consumer indicated he/she DID NOT accept the response from the business.) However, if the fanny pack inhibits the restraint from being secured our ambassadors may ask guests to return the fanny pack to a locker. Pass AXXXXXXXXXXXXXXX. Unfortunately the other rides that my 7 year old was tall enough for (Cobra's Curse and Iron Gwazi) were closed. It was great here but unfortunately the weather was not on our side! This is the version of our website addressed to speakers of English in the United States. All indoor areas will remain smoke-free environments. Shirts, skirts or pants (including jeans or shorts) and shoes must be worn at all times. It only took 30 seconds to take my money and I think 5 weeks is long enough! It was a glorified food court. We also purchased the quick queue and all day dining deal online; we were given a bracelet with a barcode for the all day dining deal but were given no instructions on how the quick queue would work. Refillable cups are a great deal for a value price. Conf.#. BBB Business Profiles may not be reproduced for sales or promotional purposes. I would like to be refunded for the months that they were unable to provide the service I paid for. At this point everybody ready to eat. A bottle of water cost nearly 6 Dollars and parking cost 30 Dollars-- too overpriced for my taste, One of the roller coasters would not allow a purse on the ride for safety reasons so it needed to be placed in a locker during the ride-- for this they charged 2 Dollars! 1 hour on hold after speaking with the representative. Thank you again for being a . Download Foursquare for your smart phone and start exploring the world around you! Busch Gardens is committed to a safe and friendly environment. the park was empty!!! I do not believe that I should pay for months that they were closed but instead I should of received what normal pass members got, extension on the "yearly pass", I would like to receive a refund for 192.62. That's all you need. Great place, entertainment for the whole day, for the whole family. For a camp starting on June 20th 2020. The Musical talent and concerts are wonderful. Thank you for reaching out. Read our. No issues with rides or safari. The customer service is horrible and on hold for a long time to reach a representative. They didn't care that I had asthma and the masks with that heat cause hypoxia. No outside food, beverages, or coolers are allowed into Busch Garden Tampa Bay, except you may bring a bottle of water or a refillable water bottle. 8:30 am Doubletree Orlando by Hilton at the entrance to Universal Orlando - 5780 Major Blvd. Good customer service at this part of the park specifically. ME AND MY WIFE HAVE BEEN WAITING ON A REFUND FOR ALMOST 2 MONTHS NOW. New rides are available throughout the park, including Iron Gwazi and Cobra's Curse. Enjoy a quick drive from our hotel to popular area attractions like the Florida Aquarium and Busch Gardens Tampa Bay. Firstly, it is the most beautiful amusement/theme park that I've ever visited. Most every ride was a 10 minute wait in standby. Contact Busch Gardens Customer Service/Support - JustUseApp Contact Busch Gardens Support Published by SeaWorld Parks & Entertainment Inc. on 2023-02-10 About: Your Busch Gardens App is the must-have in-park companion for your entire Busch Gardens experience. I know they didn't need to be in the street but he could have said it in a much better wayPlease and thank you go a long way! All the roller coasters looked great. (The consumer indicated he/she DID NOT accept the response from the business.) Busch Gardens cancelled the camp in June 2020. Sign up now -- If you already have an account, click "add your Pass" once logged in to update your account with Pass (es) desired. My order # is XXXXXXXXXXXXXX. Yes, the Shuttle Express is Free with any paid Busch Gardens Ticket. Revdex's aim is to improve the connection between consumers and businesses. I have a transaction receipt that shows this as well. We had a good visit, and we're generally pleased with the efforts at sanitizing and people wearing masks. I purchased tickets to BG and was unable to go due to Covid. Experience up-close encounters with wild animal habitats, and explore fascinating attractions based on cultures and legends of faraway lands. It seems the park is more interested in selling the passes at the detriment of the other riders. Totally unacceptable as that facilitates the need to schedule another trip with hotels and flights and currently there is no end in sight to this pandemic. Hopefully, in the near future. We thank you for your patience during this time. Thousands of tips & reviews Bundle Tickets + Hotel. We sincerely apologize for any disappointment regarding your recent experience. Almost all rides weren't open until after noon. WE ARRIVED AT THE CUSTOMER SERVICE DESK AND WAS ISSUED A REFUND BUT WAS TOLD IT WILL TAKE 30 DAYS. Except when participating in an event intended for young guests such as our Summer Camps, sleepovers, birthday parties and educational programs, SeaWorld Parks & Entertainment suggests that visitors 13 and younger be accompanied by an adult. wow what a day didn't get there until 12:45 pm went ate lunch and then rode some crazy ass rides!!! Outdoor smoking stations are designated in guest areas by smoking urns, benches and "Designated Smoking Area" signs, which are situated near most restrooms. CODE FAN asked for a call back and 7 hours later I received a call back and our line got disconnected. Challenge a 335-foot drop tower, Falcon's Fury, or race like a cheetah on Cheetah Hunt. Weather did its worst on both days but we managed to rude all the major attractions. I will not be satisfied until my money is back in my bank. Payment method *** ), until they finally opened up Irow Gwazi. Extreme rollercoasters, animal encounters and displays, carnival games. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Sharp contrast to the rest of customer service from team members. *This company may be headquartered in or have additional locations in another country. Me and my family will not be going back there anymore. Review tags are currently only available for English language reviews. 20 minutes later at my hotel call the phone and it was shut off. Tampa Save Share Tips 8 Photos 53 8.6/ 10 65 ratings "Good customer service at this part of the park specifically." (2 Tips) See what your friends are saying about Busch Gardens Guest Relations. The guest has been contacted with a resolution. It was obviously short staffed, since many things were closed, or running at limited capacity (even less than required for spacing). Thank you for reaching out. We are thrilled to read you had a positive experience during your visit! Tell me where I'm in the queue, I can't. The person who answered said they cant transfer me to Busch gardens.which is weird since someone already did. Visitors adhered to the mask rule without much reminding. Was this review helpful? Good morning, I cancelled my vacation package over 2 montgs ago due to these unforeseen circumstances. Maybe it was better before Christmas. Refund requested 2 months ago. A beautiful object worth recommending. Two months ago I bought tickets to busch gardens and then decided not to go once Florida's covid cases started going up again. JXXXXXS6. Book in advance. Received refund thank you. Tampa Tickets from $45 Save $40 per person The ultimate combination of high-speed thrills and tropical, tranquil surroundings. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Florida and my own state of NY mandated quarantines for any travel. Its disgusting. If you don't have a car or prefer not to drive, there are several other transportation options available. So I called BG and waited on hold for almost 4 hours. The quick queue on our day was a waste because the park was not busy and it took more time for them to scan the barcode to get into the quick queue line rather than just walking up with everyone else. See FAQ's at the bottom of this page for more information. I couldn't believe my ears. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Then when we finally got some help they said it would take a month to get my refund. I broke my finger the night before my family was scheduled to go to Discovery Cove; they were kind enough to move our reservation to another day. We had so much fun at Busch Gardens with my friends .We did all the roller coasters and Tigris was the best!!! Use of this website constitutes acceptance of our, Tampa's ZooQuarium Pass: ZooTampa & Florida Aquarium, Home2 Suites By Hilton Tampa USF Near Busch Gardens, Embassy Suites by Hilton Tampa USF Near Busch Gardens. The whole time you are there you never realize you are in the middle of the city. I thought the park was very dark in some areas. The scheduled date our tickets were to be used was on June 30, 2020, but we were unable due to the park being closed due to COVID-19. Two Park Ticket + All-Day Dining. We would like to assure you that this was in no way representative of our park or other team members. But compared to Disney Parks its not the same considering the environments. We were suppose to travel on 6/25/20 but it was announced on 6/24/20 of the mandated quarantine of 14 days to travel to and from FL and NY. I was able to take a free morning shuttle from across the street from my hotel in Orlando directly to the front gates at Busch Gardens (arriving at the park right around opening). We regret to read you did not find value in this visit or our Christmas Town event. I found the person to be rude and not very customer service oriented. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. and they were being a bit crude!!!! they satisfied my request, while it took way to long it was done. IM AT MY WITS BECAUSE MY FAMILY CAN REALLY USE THAT MONEY DURING THIS ROUGH TIME. The mobile number used on the account is 980-444-8347. This was definitely a fun experience! : Click on the "EZpay" tab. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Their customer service was outstanding. We bought tickets online for Dec.26,2022 and cost approximately $420 American. We thank you for your patience during this time. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Thank you for taking the time to share your thoughts concerning your recent visit to Busch Gardens. While I understand we are in the middle of a global pandemic, people like myself are out of work and unable to pay necessary bills. We did get the unlimited express passes. You say it will be reviewed at a later time! Just a refund has been deposited will be accepted! 4.1 13 votes Saving Tips & Hacks Top Busch Gardens Promo Codes for July 10, 2023 50% OFF Save 50% at Busch Gardens Discounted guest tickets at Busch Gardens for Tampa's military veterans, 50% off. Again as of July 2022, there were rides closed. REFUND REQUESTED 6/26/20 STILL NOT PROCESSED 7/17/20. We would like to assure you that we have forwarded your specific comment to the appropriate leadership teams for their internal review and improvement as our guest's feedback is an incredibly valuable tool which we do not take for granted. My kids didn't want to leave. Pick-up locations: Please include a copy of your review for reference. I have sent additional emails to check the status and have had no response. I explained that although it's policy these are unprecedented times and need the money as I'm out of work. Wow. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. Our EZpay and auto-renew features are designed to make it easy to continue enjoying all the fun and adventure of our parks. We had booked a vacation for June, cancelled it in April due to COVID-19. More Details. Group Events & Sales Contact Information | Busch Gardens Tampa Bay 4th of July Sale 2023 Fun Card Annual Passes Upgrades & Add-Ons Howl-O-Scream Tickets Group Tickets (15+) Vacation Packages Elite Adventure Tour Military Offers Private Events Buy Upgrades All-Day Dining Quick Queue Safaris & Animal Tours Parking, Strollers & Rentals Elite VIP Tour Once I receive my refund which I may receive next year since no one knows, I will never go back! PROMO Get this deal $50 OFF $50 Off Admission at Busch Gardens Redeem this code to save $50 per admission on an order at Busch Gardens. The food was average for a park, it was a lot like the one in VA. My son liked the Coasters better and so did my husband. I want a full refund to my Discover card. That's follow up and excellence in customer service. They may respond to our email with any further questions. On days of higher attendance such as holidays and weekends, our attractions and culinary locations may see higher than normal wait times as we strive to ensure an enjoyable experience for all our guests. Can't believe that no one would help me out with my issue. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. It's free and easy to use. I need my $284.64 NOW!!!!!!! Tampa Tampa - Things to Do Busch Gardens Busch Gardens 18,290 Reviews #1 of 199 things to do in Tampa Water & Amusement Parks, Theme Parks 10165 N McKinley Dr, Tampa, FL 33612 Open today: 10:00 AM - 6:00 PM Save Busch Gardens Tampa Bay Admission Ticket 849 Book in advance from $53.39 per adult Check availability View full product details Nrg1911 This is absolutely unacceptable! Ezpay contract payment charged despite not being open. -CL. It is more than worth it but be aware that you will STAND in the back of the truck holding on to the rail. The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations". The animals in the safari are pretty cool. It only took you about 3 minutes to take my money out of my bank and I know 5 weeks is long enough!! Purchase Water Park Annual Passes | Adventure Island Tampa Bay Annual Passes Choose Your Benefits SAVE UP TO $50 Enjoy 12 months of visits with blockout dates Includes admission to popular events Benefits Valued at Approximately $195 Convenient Automatic Renewal Passes start at $129.00 $120.00 Select Bronze SAVE UP TO $100 "Excellent park where I had an excellent time". Combating Pollution. Your request is extremely important to us and will be processed in the order in which it was received. Busch Gardens Tampa has refunded the full amount for the disputed transaction. We have responded to the guest regarding their concerns and provided a resolution. My kids would still wait in line 25 minutes though. 9.13600 E Busch Bl (at Crown Colony Plaza in Busch Gardens), 9.29600 N 30th St (at Stanleyville in Busch Gardens). I called the phone while still in the park and it was ringing. The guest's next payment is not due until 09/19/2020. Open today: 10:00 AM - 10:00 PM. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.
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