Dear Daniel R:First of all, we are very happy to read your review and to know that you really enjoyed your stay with us, we also appreciate your positive comments about our daily activities.On the other hand, it is an honor to read how our staff members did everything in their hands to assure you a memorable experience.By last, we are grateful for the opportunity of having your host in Cancun and we look forward to welcoming you back once again to pamper you as you deserve.Warm regards from CancunHoteles Solaris de Mxico,*Y. Entertainment staff is the best Hamilton and Kevin at the pool bar are great they make wonderful drinks. Where do I begin.The food was not average as a lot of people said, I found it down right gross. I will try to give an overall summary of our trip to help out others since I have benefited by a lot of other people's reviews on here as well. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. The restaurants did not seem clean and the food selection was not accommodating to health issues, ie Gluten Free not too mention the difficulty getting drinks by the pool and when you finally did it was served in a breakfast juice size cup.My family and I have stayed in many all inclusive resorts and I can tell you that the Solaris Group is officially scratched from my list! We were red flag all week and although some days were better than others you can't just float around. I had a relaxing message at the spa and took a zumba class in the morning.We found the food very good. Staff is really wonderful and are there year after year. The room was beautiful, the food was awesome and we could not have had a better time, the even have a quiet adults only pool. There are definitely differences between the properties but overall we were very impressed. We are glad you had a blast and enjoyed our facilities and services given by our entertainment team.Also it is always great to hear that our guests enjoy themselves during their stay, especially when it is their third time at GR Solaris.Lastly, we are grateful for the opportunity of having been your host in Cancun and we look forward to see you soon.Warm regards from CancunHoteles Solaris de Mxico,^P, This is the version of our website addressed to speakers of English in the United States. I wasn't crazy about the food, but I could always find something to eat. [email protected]; 1(800)648-4849; Login Book. The staff here was resourceful, kind, and entertaining. We were not harassed about time shares in the resort but we booked via Expedia and were dealing with them directly. There's great music and games not to mention a swim up bar (get the banana sexi)!!! It was really nice getting to know the amazing staff of this amazing resort, it was very welcoming.Thank you Luis! By last, we are grateful for the opportunity of having been your host in Cancun and we look forward to receive soon for another memorable experience at GR Solaris.Best regards!Hoteles Solaris de Mxico,^P. The food was okay and the staff was excellent. For instance, their desserts are different than American desserts. The evening shows at this resort are very good! We apologize they weren't of your taste. We had to go to the lobby bar to get a drink.Had to pay for wifi. ), and the Snack/Pizza Bar by the pool! But overall i definitely recommend this resort. I will try to give an overall summary of our trip to help out others since I have benefited by a lot of other people's reviews on here as well. GR Caribe by Solaris: Spring Break 2018 - See 4,427 traveler reviews, 4,243 candid photos, and great deals for GR Caribe by Solaris at Tripadvisor. I wish the hotels would list their channels somewhere. Jair was our waiter for a few dinners and he was great. Solaris and I highly recommend it!! This helps us know our areas of opportunity so we can provide better services to all of our guests. Solaris, Cancun. We didn't eat at either of the two restaurants that require reservations, but we loved everything that was offered at the buffets, The Deli (OMG, delicious! As far as the meals are concerned, we were impressed by how good the food was. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We loved it and would definitely go back again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Most vacations are what you make of them, and we had a fabulous time and would return to the G.R. Lock in the lowest price from these sites. and we have see most of the beaches on the atlantic side and this tops them all easily. Let our professional staff help you find your perfect family vacation, weekend getaway, spring break vacation or that special honeymoon. We were an extended family with varying ages ( 3-53) and interests and we all had a great time there. We absolutely loved the staff! Always fun and the kids enjoy being part of it. Upon check-in we did not opt for the upgrade to ocean view, but we had a beautiful lagoon view for the price that we originally paid. We stayed at the GR Solaris during Spring Break with our family of 6. GR Solaris Cancun: Spring Break in Cancun - See 7,193 traveler reviews, 6,173 candid photos, and great deals for GR Solaris Cancun at Tripadvisor. Overall, I would definitely recommend this resort and would not hesitate to return! Some guys were trying to get us to ride their ferry and telling us it was Ultramar, but it wasn'tI'm glad I had read up beforehand and knew how we were going to get to the Island. In addition we have at the disposal of the diners condiments such as: Salt, Blackpepper, hot sauces and bottles sauces as Worcestershire and A1 to accompany the dishes in case you feel it tasteless to your palate.Also our menus are monitored regularly; as well as we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. they also had local snacks which we tried as well. The kids had a blast and so did the adults! the only negative I will say was the beds were kinda hard and I like firm beds so for a person that doesnt its probrably really bad. All they staff was great especially the entertainment staff but one that stood out the most to me was Luis. Valuables in the room were fine, and they provide a safe in the closet for that purpose- just be careful when you're hanging around the hotel because there are just a ton of people around. Close to Delfines Beach, GR Solaris Cancun & Spa - All Inclusive provides a marina, a swim-up bar, and a poolside bar. The pool water was warm, swim up bar was awesome, and hotel staff were all very friendly. ;-) We attended most of the evening shows and we thought the performers did a wonderful job! the waves were slightly rough but I think thats just becuase hurricane sandy was forming. Plus I maxed out at 5 Mbps download in the lobby. Our kids were ages 8, 9, and 12 (boys & girls) and we ALL enjoyed our week-long stay at the GR Solaris. We were booked on a no smoking floor and got neighbors that were in an overcrowded room and smoking cigars which seeped into our room, slammed doors and were extremely loud into the night. Your comments help us to improve. We all had an outstanding time. GR Solaris Cancun: Great Spring Break - See 6,974 traveler reviews, 5,893 candid photos, and great deals for GR Solaris Cancun at Tripadvisor. I know this seems like common sense, but its easy to get distracted and accidentally leave something at the pool or restaurant. GR Solaris Cancun is a beachfront all inclusive resort where you can enjoy great family vacations. Would love to go back one day! Very enjoyable. Shout out to our favorite waiter Jair! We been to other all inclusive places in Cancun and other countries but this place is the only one we make sure to visit once a year. GR Solaris Cancun: Spring Break 2017 - See 7,347 traveler reviews, 6,390 candid photos, and great deals for GR Solaris Cancun at Tripadvisor. In our "post vacation survey" our kids all put Chichen Itza in their top 3 likes from the trip.We aren't big drinkers, but the drinks were good and they were very generous with the alcohol. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They broke up the routine. Enjoy all the entertainment with daily activities and nightly show for you. It seems like everyone can find something to complain about, but if you consider a vacation to Cancun a luxury and are not a millionaire you will love the G.R. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. So this was first time staying at GR Solaris after staying at Solaris Caribe last year. Cancun nightlife is nothing like you've ever experienced and it's worth it ten fold! It may have been housekeeping, he heard me, apologized then left. The GR Solaris Cancun offers a variety of exciting activities for all ages. PLUS they have room service 24 hrs per day included. Review tags are currently only available for English language reviews. We filed a report with the desk and everything but it never turned up. Both of them were great in their roles and took the time to get to know the guests. The entertainment staff are the best!!! I am a fan of American Mexican Food, but this was a lot of real Mexican food - or also the Mexican version of American Food. Don't do it!More, Dear Hotel Guest:We really apreciate the time that you have taken to review us at tripadvisor. Shoutout to the entertainment staff especially! The resort was small. Facility: like I said its smaller but it is comfortable, its perfect size for us. I'm glad that we made it to the ballroom several nights in a row before that because the food in there was really delicious and the atmosphere was festive. Pool side snack bar was delicious and so convenient for lunch. Im so glad that I met these two because they really made the trip great. Two, this was our first time to stay in a All-Inclusive, we paid a daily fee for our food and were told by the resort before we left home and by her parents that all gratuities were included, but noticed people tipping all the time. We stayed 5 nights and were impressed by the superb cleanliness of the hotel (our rooms AND the lobby, food areas, etc), the amount of fresh fruit and veggies available at the meals, and the friendliness and hard work ethic by all the staff. He kept our glasses full and took extra time to explain resort policies and make recommendations to us on how to enhance our stay.The beach - while the waves were rough on a few days, the beach had ample lounging space and play areas for the kids.Waiters at breakfast buffet - Rouda was the best waiter there. Children also have a special place for fun in our Mini Club and Mini Water Park . Chris was the man too, really enjoyed hanging out with them during activities such as beach volleyball and pool games. The kids LOVED the snack bar the best and not to mention the Room Service as well! The sound carries from the hall so take ear-plugs. We signed up for a fishing trip from a fellow on the beach. Allow me to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs.We look forward to welcoming you in the near future to your paradisiacal getaway.Best RegardsHoteles Solaris de Mexico*Y. The pool is big enough that they the first half of the pool is lively with a swim-up bar, water aerobics classes, a DJ at times, etc. Dear johnsE1672CB:Thanks for taking the time to write a very detailed review about your Solaris experience on TripAdvisor.It is an honor to read that you liked our well kept premises, good service and especially our valuable staff, in the other hand, we regret the sickness that your family suffered during your stay in Mexico.Similarly we we will gladly inform to Hamilton about your acknowledgments and we want to complete that it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Not much else good to say. The GR Solaris is a small all-inclusive. . Honestly i was looking at other hotels near by & they dont even compare to what they have & how they treat you there. We always found something we liked with fresh fruit and cheeses always available and meat or fish options at the buffet. The pool/beach area is outstanding at GR Solaris. There is an adult only pool that offers a jacuzzi which is very nice--no kids! Room size: 38 m2 / 408 ft2. GR Caribe by Solaris: Spring Break - See 5,482 traveler reviews, 5,094 candid photos, and great deals for GR Caribe by Solaris at Tripadvisor. I feel safe having her do her doing her own thing in this place . A la carte restaurants were good but you need to make reservations at 4:30pm the day before (this is typical). We visited the GR Solaris during our kids' spring break and had a WONDERFUL time! Because we are members, we also had a Members Day dinner outside which was also excellent. Spectacular Experience with an Outstanding Service, Fiesta Americana Condesa Cancun All Inclusive. Specialty restaurants were okay. The room was beautiful and spacious, and the staff was very attentive. We love this place. The room was clean and basically comfortable (not luxurious) and had a nice view of the bay where we enjoyed the sunsets from our balcony. Dear hotel Guest:We are happy to hear that you and your family had a great time with us and we will be looking foward to see you back.Thank you for your comment,HOTELES SOLARIS DE MEXICO, Awesome time. Dinner buffets provided ample variety, but the quality was average.The bad:Rooms - The rooms were small and outdated. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I'm not a picky eater that's probably why I enjoy the food. I spent a week at Gr Solaris this January and I had an amazing time. No problem! some type of chicken wing and fries. Caled and Fernanda kept the crowd engaged all day in crazy games, water aerobics, etc. Dear Khaled I:Thank you for your kind words; it is always an honor to receive such complementary reviews.We are glad you liked the services from the staff and the food that we love to offert an exceptional service to every single one of our guests. SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, SolarisHotels, asistente de gerenncia at GR Solaris Cancun, responded to this review. Pleanty of restroom throughout the public areas as well. We did not come prepared for this and the front desk would not break our twenties to US dollars so we could tip. and Rocio who served us and our *new* friends down at the Beach area. The good thing is that you have plenty of desserts to taste to find your favorite. Their nightlife promoter Jaky was super helpful and friendly! Please see our partners for more details. Thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience.We look forward to welcome you back soon for another amazing vacation full of #SolarisPassion!Best RegardsHoteles Solaris de Mexico.*Y. The sound carries from the hall so take ear-plugs. From playing games by the pool to hanging out with us at the clubs. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Lots of fun activities going on by the pool that kept you entertained but there was also quiet time down by the beach. Nice hotel small grounds not too big. I travel with my family which includes 2 kids ages 11 and 9, and they love it!!! You can get shots or extra if you request it. The staff re-decorated most days so there was always something new. With a mix of games, activities, music and a lot of fun it is clear that they love what they do and this creates a very pleasant and fun atmosphere. However if you are a person looking for calm ocean where you can lounge around this is not your hotel. Pool side snack bar was delicious and so convenient for lunch. made to order burgers, grilled cheese, they have nachos and most days they either had chicken, beef or both to go with that or nachos. It is people like Caled, Fernanda, Rouda, Hamilton, Beto Yessi, and Karen that made our experience a great one. The layout of the hotel is brilliant, but it's the staff like Ray Rios and Eva Algard that makes this hotel a very special place. Bring a stack of dollar bills and tip when you get good service (room cleaning, restock mini bar if you want something special, bartenders, drivers, etc). Chris was the man too, really enjoyed hanging out with them during activities such as beach volleyball and pool games. The beach and pools are fantastic and shelters are provided for people who burn easily. If you want a beach or pool chair, you have to claim them early in the daythrowing a towel on them while we ate breakfast worked out fine. We happened to be there over spring break so that was annoying but . I had a lot of fun and I also meet some awesome people. Review tags are currently only available for English language reviews. I read plenty of reviews before booking and even right before we went and I found many of them to be helpful. Adults can enjoy the non-motorized watersports or relax in . If the kids don't like what's being served for dinner? This was our 3rd trip to Cancun in 4 years, and we have stayed at a different all inclusive hotel each time.