Men. Shipping fees will not be refunded. If you used a debit card, you'll receive cash back. DealNews may be compensated by companies mentioned in this article. A Customer's first return without a receipt will be accepted to a maximum dollar amount of $50. Yes, members of the Burlington Loyalty Program receive perks, including early access to the best deals, special perks, and additional discounts at in-store events. Returns with a receipt over 30 days, with a gift receipt or . I had my baby registry at Burlington. it wasn't until the next day out the zipper kept falling down. So a few days ago I went to the store but I left my receipt in the car, I ask the cashier to return the time, she did but when I look at my receipt I noticed that the item was mark down. BACK TO COLLEGE DEALS. My trip I ordered it for is coming up and I didn't want to deal with the hassle of shipping it back. 90 days from purchase for most items; 30 days from purchase for final sale or clearance items, Purchases from 11/1 to 12/16 can be returned until 1/15; otherwise 30 days from purchase. Visit your nearest Burlington Coat Factory store. Shopping made seamless. This morning I discovered that the wheel on a Lucas suitcase was broken. In the end, don't count on a lengthy return window. Please bring your original receipt. Returns By Mail: So I made several purchases that total to a large amount. I was going to do everything in my power to get my refund. Enter your city, state, or zip code in the Search input box. Burlington New Jersey 08016 BEWARE: You cannot return an online order for Visa credit only a store credit, even if you have all paperwork. For example, Costco's return policy includes a 100% satisfaction guarantee on most items, and Costco customer service will even help you get warranty service or technical support on items that don't have that guarantee. I never knew the policy for the store It is not ever been told to me by the cashier at the time of the check out.Forever 21 store tells you each and every time you check out from there cashier they explain their policy to you. She said that there is no expiration date abd that it is still my money. I thought I had the right away to go help another customer. She just said "oh really" and she left from the back of the store. Activatable devices must be returned within 14 days. When I called, they just mentioned that I have a rejected return which I already know and that is why Iam calling to verify the reason. CouponFollow tracks coupon codes from online merchants to help consumers Ladies try it on at the store. Many retailers are offering extended periods for returns, but be sure to read the fine print, as some products aren't eligible. I guess that may be unrefundable/store credit? And I sure dont wear the items and try to return them. Refunds will be issued in the original form of payment. The woman went around the store, within a 20 minute period she came back to where this manager was still standing and told her she didn't find what she was looking for, she smile at the manager. available at the lowest total price we could find at the time of Items purchased through carrier financing must be returned within 14 days. Look for printed Burlington Coat Factory coupons in the local newspaper and in printed coupons delivered to your mailbox. When did they have to be purchased? Really? Burlington Coat Factory Direct - unfair return policy! Yet the management and the employees will only take a return it all the tags are in everything. I called back upon 10/02/13 a member of mangement stated my driver license was there & to bring another form of ID to pick up my driver licnese. You will need to present your packing slip at the time of the return along with the unassembled and unused item(s) in its original packaging. Option 4: Pursue Consumer Arbitration. But many retailers won't accept used items and may charge restocking fees for open-box products. Purchases received from 11/4 to 12/25 were returnable until 1/8; otherwise 14 days from purchase. I knew you would say it is printed on the receipt. So am I seriously responsible for return shipping too? I got to take time back again and go back up to the dump Burlington .. Dear Mr. Nesci: Store #231 in Baton Rouge, LA. Many other times I have seen people always on the cell phones in the store, those who work there, but they have a rule.no cell phones, but she sees them talking on the phone and says no thing, why? Submit a complaint and get your issue resolved. We will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return. one more thing you should post a sign at every register in BIG BOLD LETTERS about your return policy, and not 12' high above customer service. I've been been going to Burlington for a very very long time specially for baby stuff and never had a problem with returning anything but I don't know what was up this lady ass she didn't wanna help me and I did read the policy on returns and it never said a amount I can't go over look on the cameras this month you'll see me purchasing it and that's your reciept. Those two need raises, because they put up with all that c*** there. All products must be: In pristine condition Unwashed and unused In their original packaging You have to bring the original receipt to qualify for a refund to the original form of payment. Offering a different Burlington Coat Factory coupon at checkout simply replaces the existing offer. You should check any coupon or promo code of interest on the You just lost this whole families business. The ad begins with 'There's nothing worse than not having a warm coat when it's freezing out'. 14 days from purchase for most items; office supplies can be returned at any time. I am going to tell everyone I know that if they shop at that store they better damn sure make sure it's what you want. All returns are subject to a third party verification process and system approval. How embarrassing. Im at the Burlington on Williams blvd in Kenner, La. I am filing this complaint in regard to one of your television ads. I spent a couple of delightful shopping trips at your store, some with friends, others just to browse on my own. Copyright 2012 - 2023, ReturnsAndRefunds.com. I am not going to accept or let this matter go. Can I return an item that I bought from another State? Defective items may be returned beyond the return window, with receipt. Loyalty thing is deceiving, they are tracking the times you return items. They should learn how to respect coustemrs. Our Return Policy is posted in the store on a large sign, on smaller ones by the registers, and it is printed on your receipt, as required by law. my rateing for them is - 5 stars . Sincerely, Agree, Burlington Coat Factory must really hate their customers and even their store mangers are rude to their customerser. Purchases from 10/1 to 12/18 can be returned until 1/16; otherwise 30 days from purchase, Purchases from 10/19 to 12/1 can be returned until 1/31; otherwise 60 days from purchase, Online purchases from 11/1 to 1/31 can be returned within 60 days online or 45 days to a store. I regret all the money we have already spent at your store but will not make that mistake again. The Burlington Coat Factory - No Cash Refund I will be shopping elsewhere. At 7.35pm The cashier at register 7 watch the line get long while she took her time putting up and organizing hangersRUDE . March 9, 2007 However, the nice lady behind the counter told me that I could not get a refund to my credit card, just a store credit. The tags were attached, everything and they still wouldn't do anything. I will Never shop there again. No receipt or gift receipts were given to me. If I want back the cost of shipping I have to contact them online. Note: Original receipt is necessary for easy return or exchange. Standard Return Policy for Items Purchased In Stores. Your merchandise is of poor quality and bad taste. but trust me I will now go elsewhere. As a rule of sanitation, I dont wear clothing until the chemicals are washed off of them and sometimes cheap clothing or poorly made clothing will fall apart on the first wash but you cant wash clothes with tags on them! I need important papers from the manager, jessi, hes neva there or not available. Last Fall I was there and saw some fleece jackets that were too small for me and they didn't have the next size up in the store. I went back to return the 4 items. I can wait 14 days but it should be no different than a debit card where they get cash back. Copyright 2023 NextGen Shopping LLC, A System1 Company, Request Code from Burlington Coat Factory. All items must be returned within 30 days of purchase. Browse burlingtoncoatfactory.com for your favorite clothing and accessories. 90 days from purchase for electronics. All products must be: In pristine condition Unwashed and unused In their original packaging You have to bring the original receipt to qualify for a refund to the original form of payment. A state-issued driver's license or identification card is preferred. Journalizing purchase transactions. They suggested that I call the number on the rejection slip which the register produced. I am very unhappy with the way your store policy of returns are. I didnt spend a lot that day -- my sales slip reports $42.91. Some product categories can have shorter return windows, so it's important to read the fine print. Returned 11 items. H.R.J. I bought items that were the wrong size for my adult son he never wore them but he did remove the tags the items cost me over $ 100 .I was told by the cashier that he had to check with the manager if they can refund the money .the the came and said they would have to get the store mgr and he said they Wil not refund on the items because the tags had been removed . While the items that incur restocking fees vary by retailer, it's common for high-end tech products particularly smartphones and open-box products to have them. I called Corporate and of course they were useless. I purchased a dress an cohoes, is it possible to return it at a Burlington? Return Policy We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase for free Conditions are noted below. Like the Burlington Coat Factory social media channels for information on new releases, holiday sales, and other promotions. Monday is projected to be a relatively calm day, with mostly sunny to partly cloudy skies once the morning fog burns off. Now I knew that all the kids came in with flip flops on, only the mother had shoes on. SHAME on BURLINGTON - DECEPTIVE STATEMENTS! Burlington accepts returns within 30 days of purchase. I will not be shopping at Burlington ever again. When my son was born, my family and I spent thousands of dollars at this store purchasing his crib, dresser, stroller/car seat, crib bedding, rugs, lamps, clothing, playpen, and many miscellaneous items. I have previously worked in BCF to know that this cannot be the case. And many major retailers have similar policies. Burlington Coat Factory periodically sends promotional emails with special offers, savings events, and more. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Check Burlington's website to see if they have updated their free returns & exchanges policy since then. INSPIRATION WHY BURLINGTON COVID-19 Information Our Store Safety Measures The safety and well-being of customers and associates remains our top priority. I don't even know why people shop there. I don't even shop there often but I guess I made one return too many. So i called the Manager Christina C. and told her my Dad is returning a suit that he didnt wear to a funneral and she said bring it back Tommorow so she can look at the tags inside the clothing to see if they match the reciet and shell do the Return i hope this is ture Tommorow and she keep telling me Chris would never treat a customer like that i thought i was the customer spending our money for this company will find out on 9/21/2018 i hope you keep your word Christina C. I attempted to return a couple of items WITH MY RECEIPT and WITHIN THE 30 DAY LIMIT and my return was declined!!!! I am so upset with this whole situation. CERTIFIED MAIL This is stated on the individual product pages and will also be mentioned on the packing slip. 1-614-534-2755 Data Rates apply. You'll find answers to everything from assistance with gift cards and the Burlington Credit Card to returns, product safety, and finding your nearest retail location. The waldorf store in Maryland has a return policy right on the counter that requires a reciept to return items. You'll need to know the following information before initiating a return: For holiday returns, the process can be even more complicated. How Do You Contact Burlington Coat Factory Customer Service? All other terms of our standard Return Policy apply. Took them back the lady refused to take them so my father took them and exchanged them and got me a new pair and of course got me thw wrong size so here we go again with burlington cheap factory have not wore this pair not once and they refused to exchange them so needless to say we will be having a word with corporation i advise that you all do the same so maybe their rude cashers will learn a lesson. Option 1 is to file a Chargeback. I am on a fixed budget and this is not fair to any customer who shops in your store. Please consider the loss of a customer over this petty amount, as well as a reputation as a customer-friendly retail store in this area. I purchased 2 watches last december of 2012 priced at $19.99 each and i needed to return them last week as the the person i was going to gift them to is deceased. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Where can I find permanent sales at Burlington Coat Factory? I bought a winter coat at Burlington in Sterling, VA and attempted to return it. . flow y strappy bra nulu (6) & nulu & mesh high-rise yoga short (4)! You may also . People are so rude in that store, I have only met two there that are nice, an old skinny lady that runs around like her head is cut off and a mexican lady. I understand a store credit But I Clearly had paid more via my receipt. We researched this on Apr 18, 2021. The Burlington Coat Factory Customer Service team may be reached through the Contact Us page on the website. I went back to the store and my return was declined. While I understand you have a program that donates coats for the poor, I feel that the ad is very insensitive and should be removed. Unlimited return most items at any time. kohlrabi everything please! I should have just used my ATM to pay it all and get it out since I was so upset why it was taking so long to apply a payment. Ensure your cart meets the minimum purchase amount or any additional requirements. Returns. I have never ran across the stupidist policy, when it comes to writing a personal check and after 14 days and you return the merchandice they will mail a check to your home. We have been a credit only operation for over 30 years. I've never had a bad experience at Burlington. You can't keep a cost for 30 days and return it. May. Cash or Credit Card refunds are not available in stores. Plus when I got home I found the receipt.which really upset me. I am thoroughly disgusted with this store and will never shop there again. Burlington helps you stay within your budget when back-to-campus shopping. You are responsible for all return shipping charges unless otherwise noted on your packing slip. Here is my letter Tried to return item new with tags after 30 days / with receipt. Accessories. Stores such as GAP and Old Navy do similar. I am writing to express my strong dissatisfaction and disappointment with your store's return policy and lack of proper advertising of the policy on your receipts. I misplaced the receipt but had given them the phone number and card I purchased with. Store Locator Wish List Gift Cards USA. They can't sell it. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. I respectfully ask you return my complete cost of $19.98 plus tax. Shop What's New. Yours faithfully, You guys should close down. I think that's a bit too much. An original receipt dated within 30 days of purchase is required for all returns/exchanges in our stores, Merchandise must be new and in unused condition, Refunds will be issued in the original form of payment. That means making returns this year could be more of a headache and more of an expense than usual. But included in that sales slip was a purchase I made for my sister I was excited about your selection of plus-size ladies clothing. Also, you may need to hurry up holiday return deadlines for many stores are fast-approaching, while others have already passed. That is not fair to the customer when they do not want store credit.The customer should be told up front by the cashier the policy so they would know if this store is where they want to shop.Because I was not aware of this policy and I do not want store credit I will never shop here again.I will also write on my face book page so people will be aware and also will let people know I spoke to a supervisor and the were no help at all. 301. she got to the door & was told by a young black guy that she could not take cart out of store. When register 2 was open he rush to go to that register n got to know the cashier. All rights reserved. No problem, they gave me a store credit. Many of our vendor-fulfilled items (special orders) cannot be accepted at our store locations. Purchases from 10/3 to 12/31 can be returned until 1/31; otherwise 30 days from purchase. Put items on layaway and pay for them later with Burlington Coat Factory's Layaway Payment. My complaint is that no where on the receipt does it state after 60 days of purchase i would only receive current price value. What is the deal so annoyed now stuck with items i have no use for unbelievable. I was sent an email saying I won't be charged for the item that couldn't be delivered to me but later the entire amount was deducted! I said to her please take it off the receipt, I will take it home and give it to someone. But the easiest way to get a refund is to have the receipt. Please note that, although prices sometimes fluctuate or expire To return an order, place the items and your order form in the box and ship to: FB Flurry 1000 John Galt Way Burlington, NJ, 08016 USA.